General Manager
General Manager
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Job Description
Youre the calm in the storm and the energy behind every exceptional service.
Were looking for a General Manager to lead the team at a new concept restaurant at Le Germain Hotel Toronto Mercera refined inviting space where modernity and tradition meet with quiet confidence. With an eye for detail and a heart for hospitality you guide your team through the rhythm of service adapt seamlessly to changing priorities and create an experience where every guest feels seen welcomed and delighted.
In this role the General Manager reports to the Director of Food and Beverage and work closely with our restaurant managing partners to ensure exceptional operational and guest experience standards are met across all fronts.
WHAT YOULL DO
- Oversee daily service to ensure smooth polished and personalized guest experiences.
- Supervise coach and inspire the front-of-house team to uphold service standards and deliver genuine hospitality.
- Manage staffing floor plans and reservations to optimize flow and maximize guest satisfaction.
- Monitor feedback and proactively resolve guest concerns creating a culture of care and accountability.
- Support hiring onboarding and team development with a focus on consistency and performance.
- Ensure all service areas meet cleanliness safety and brand standards at all times.
- Maximize sales and guest counts by delivering standout dining experiences that inspire loyalty and referrals.
- Oversee all financial aspects of the business including P&L performance and consistently surpass targets for COGS labour revenue guest satisfaction and KPIs.
- Manage all building upkeep equipment OS&E and supplier relationships to ensure smooth operational flow.
- Uphold brand standards through seamless execution across every guest touchpointfrom ambiance to service food and beverage.
- Spearhead local marketing efforts and community engagement to strengthen the restaurants visibility and reputation.
WHAT YOULL BRING
- Diploma in hospitality management or equivalent experience
- 3 to 5 years in a restaurant supervisory or management role preferably in a refined dining environment
- Strong leadership and decision-making skills especially in fast-paced or high-pressure moments
- Excellent communication and guest service abilities
- Organizational skills and attention to detail from scheduling to floor presence
- Passion for food wine and creating memorable experiences
WHAT WE OFFER
- Passionate about travel Take advantage of great rates when you stay at Germain Hotels to travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax Get access to a state-of-the-art gym right in your workplace.
Apply we look forward to hearing from you!
#GERP1
Required Experience:
Director
Employment Type
Full-Time
