Order Management Specialist
Order Management Specialist
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Job Description
Please Note: If you are a current Spin Master employee with access to Workday apply to this job via the Workday application.
Are you a kid at heart looking to build a career with a leading global childrens toy entertainment and digital gaming company
At Spin Master our unwavering commitment to open mindedness integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack By hiring the best and brightest mindsand thats why we want you!
Job Description:
What will you work on
As a member of the customer facing team the Order Management Specialist will provide top tier customer service to their assigned account(s) through proactive management of orders from receipt through delivery and by partnering with cross-functional team members and stakeholders to ensure best in class results.
How will you create impact
- Provide top tier customer service to ensure customer satisfaction
- Process customer orders within 48 hours of receipt
- Manage orders in a timely and accurate manner adhering to customer dates (e.g. RAD MABD etc.)
- Communicate Service Issues to internal and external stakeholders on a timely basis
- Navigation and research in SAP customers system 3rd party systems (where required) to effectively manage order execution
- Partner with Supply Chain to resolve issues determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
- Initiate and maintain regular dialogue with key stakeholders (e.g. Credit Sales Planning (Supply and Demand) Logistics) to resolve and prevent issues and to enhance mutual understanding of the order to cash process
- Cultivate and maintain positive relationships with customer and internal stakeholders
- Partner with team and other functions to identify ways to improve efficiency of the order to cash process
- Actively participate in the Retail Engagement initiatives score carding and liaise with internal and external stakeholder to drive customer service level improvements
What are your skills and experience
- CPG/Retail Experience preferred
- Experience with a Tier 1 ERP system (SAP) required
- Working knowledge of Windows Excel and Word
- Bilingual English and Spanish would be an advantage
#LI-Hybrid #LI-HM1
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation creativity and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
Whats it like to work here
Spin Master is a fast-paced hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isnt for everyone we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment selection and/or assessment processes. Should you require an accommodation please contact our Talent Acquisition team by email at or by phone at and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
