Customer Engagement Specialist
Customer Engagement Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
We are seeking our new Customer Engagement Specialistto join the Axway team!
The Customer Engagement Specialist will be responsible for providing exceptional customer service and support to clients through various communication channels including phone email and chat. This role requires a high level of professionalism empathy and attention to detail to ensure customer satisfaction and loyalty.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone email and chat
- Resolve product or service issues by clarifying the customers complaint determining the cause selecting and explaining the best solution and following up to ensure resolution
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with internal teams to address customer needs and improve overall service delivery
- Provide feedback on the efficiency of the customer service process and suggest improvements
- Stay up-to-date with product knowledge system updates and company policies to provide accurate information to customers
- Assist in the development and implementation of customer service policies and procedures
- Participate in training and development programs to enhance customer service skills
Qualifications
- High school diploma or equivalent; associate or bachelors degree preferred
- 2 years of experience in a customer service or client-facing role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in using customer service software databases and tools
- Ability to multi-task prioritize and manage time effectively in a fast-paced environment
- Demonstrated ability to work independently and as part of a team
Skills and Competencies:
- Customer-focused mindset with a passion for delivering exceptional service
- Empathy and active listening skills to understand and address customer needs
- Adaptability and flexibility to handle changing priorities and situations
- Positive attitude and professional demeanor
- Strong interpersonal skills to build rapport with customers and colleagues
Company Overview
At Axway were more than a companywere a pioneer. For 25 years weve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries 11000 customers and a global team of over 1400 passionate professionals Axway is driving the future of enterprise integration.
Were on a mission to be the leaderin our space empowering our customers withsecure mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.
Why Axway
We believe in the power of togetherness. When youre part of Axway youre part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite youll find camaraderie collaboration and the support of leadership to inspire you daily.
Here youll grow innovate and succeed because were better together. Each step forward in your personal journey is one we take as a team. Join us and lets accomplish extraordinary things together.
Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: to shape the future Lets get startedbecause at Axway together we can. Together we will.
Axway is an AA and EEO employer
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
