Patient Care Coordinator- Surgical Oncology

Under general supervision from the Operations Manager or Supervisor the Patient Care Coordinator will support the Incidentaloma Institutes ambulatory clinic attendings advance practice providers nursing and patient care pathways. Key functions include but are not limited to monitoring patient lists scheduling referrals enabling patient transitions between the clinic and its physician network facilitating insurance transactions and reimbursement as well as assisting clinic visitors and providers in routine operations. This employee will serve as a liaison for patients in all communications regarding care rendered by the Incidentaloma Institutes clinic staff and the subspecialties it is affiliated with.

Hours: Monday-Friday 8AM-4:30PM

POSITION SUMMARY:

Under general supervision from the Operations Manager or Supervisor the Patient Care Coordinator will support the Incidentaloma Institutes ambulatory clinic attendings advance practice providers nursing and patient care pathways. Key functions include but are not limited to monitoring patient lists scheduling referrals enabling patient transitions between the clinic and its physician network facilitating insurance transactions and reimbursement as well as assisting clinic visitors and providers in routine operations. This employee will serve as a liaison for patients in all communications regarding care rendered by the Incidentaloma Institutes clinic staff and the subspecialties it is affiliated with.

Position: Patient Care Coordinator

Department: Surgical Oncology

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Reviewing patient lists and files in the electronic medical record system and/or using Microsoft Office software
• Facilitating access to care for patients with lesions that meet the Incidentaloma Institutes criteria
• Processing incoming clinic referrals and triaging them based on the clinics guidance
• Gathering and verifying patient demographics and financial information registering and facilitating admission for surgical procedures
• Scheduling adjusting and coordinating appointments for the Incidentaloma Institutes clinic and its physician network
• Checking patients in and out of ambulatory clinics as well as providing general assistance to all clinic visitors
• Monitoring and enabling patient care transitions within and outside of the Incidentaloma Institute
• Facilitating communication between: patient and physician or advance practice provider (nurse practitioner or physicians assistant); advanced practice provider and operating room scheduling personnel; patients referring physician and advanced practice providers; Surgical Oncology and other departments or specialties within the organization
• Obtaining pre-authorization from insurance carriers for all surgical procedures including medical necessity screening
• Processing faxes phone calls and miscellaneous inquiries from insurance companies health facilities and provider
• If unable to address themselves escalating messages to an appropriate person and ensuring receipt
• Collecting tracking and depositing patients payments as instructed
• Preparing billing information and reporting issues in a timely manner
• Managing calendars for assigned groups and personnel scheduling events and making the necessary arrangements
• Attending and participating in the Incidentaloma Institutes meetings or committees upon request
• Providing administrative support for special projects upon request
• Helping the Incidentaloma Institute and the Department of Surgery as a whole meet operational targets established by Ambulatory Leadership
• Performing all general office duties (such as photocopying printing filing organizing documentation or sorting mail) and bringing priority items to the supervisors attention
• Routinely handling large amounts of sensitive confidential information and maintaining confidentiality
• Analyzing potential issues and offering constructive suggestions to improve efficiency within the Incidentaloma Institute
• Advising patients with regard to fees and financial policies before and after their consultation
• Compliance with all organizational behavior standards and codes of conduct including RESPECT safety and confidentiality
• The list above reflects the employees main tasks and daily activities but may not be an exhaustive list of responsibilities.
• Develops competencies as related to position. Performs other administrative tasks as needed. Complies with all requirements of RESPECT

Must adhere to all of BMCs RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

High School diploma required. Associates degree or Bachelors preferred.

CERTIFICATES LICENSES REGISTRATIONS REQUIRED:

None

EXPERIENCE:

All incumbents must have medical office experience and/or referral authorization experience as follows:

• HS/GED plus 3 years or
• Associates plus 2 years or
• Bachelors plus 1 year medical office experience and/or referral authorization experience.

KNOWLEDGE AND SKILLS:

• Extensive knowledge of MS Office software is
• Familiarity with electronic medical record systems especially Epic is strongly desired
• Working knowledge of managed care: overall understanding of HMO PPO and capitation
• Obtaining insurance approvals billing and co-payments
• Handling patient arrival and flow
• Proven experience handling perturbed patients/customers and dealing with sensitive issues
• Familiarity with scheduling and re-arranging appointments
• Pleasant speaking voice and demeanor
• Neat professional appearance
• Strong written and verbal communication skills
• Stellar organizational skills
• Ability to manage multiple tasks and work independently
• Attention to detail and ability to work under pressure
• Ability to learn and navigate basic medical terminology

Monday-Friday 8AM-4:30PM

Equal Opportunity Employer/Disabled/Veterans

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