IT Specialist
IT Specialist
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Description
IT Specialist position starts at $26.44 per hour!
Are you interested in joining a rewarding non-profit career field with opportunities to make a difference in your community The Arc invites you to join our team of value-driven and independent professionals. Help us fulfill our mission to support individuals with disabilities in enhancing the quality of their lives!
Bring Your Experience to The Arc! Experience-based wages are available for those whose background is above and beyond the positions requirements.
What is this job all about
Are you a tech-savvy professional with a passion for problem-solving and providing exceptional customer support Were looking for an IT Specialist to join our dynamic team! In this role you will provide hands-on technical support and training to users across our organization. The IT Specialist is key in resolving help desk tickets troubleshooting systems and supporting both day-to-day tech operations and long-term initiatives.
The ideal candidate has a strong understanding of networking excellent customer service skills and thrives in a team-oriented environment. Responsibilities include addressing escalated support issues diagnosing Microsoft and network-related problems and collaborating with the IT team to enhance system functionality.
This is a non-exempt hourly position reporting to the IT Manager.
If you have relevant IT knowledge excellent customer support skills and a great team attitude we want to hear from you! Apply today to be part of a team that values collaboration and innovation.
What will my day-to-day responsibilities look like
As an Information Technology Specialist youll be the go-to resource for end-user support across the organization! Youll manage incoming support requests via phone email or remote tools working hands-on to troubleshoot and resolve hardware software and network issues. From configuring computers phones and printers to managing user accounts and password resets youll ensure that systems are functional secure and used effectively.
Youll take ownership of support tickets in the help desk system escalating complex issues when needed and delivering clear helpful service with consistent follow-up. In this role youll also provide training create documentation and explain technical processes in simple terms to non-technical users.
Your ability to communicate effectively both verbally and in writing will be essential along with the flexibility to travel occasionally within Missouri and perform physical tasks such as moving office equipment. This position is perfect for someone who thrives on solving problems enjoys supporting others and is ready to contribute to a dynamic IT environment.
What do I need to be successful in this position
- Associates or Bachelors degree in IT or related field (or equivalent experience); 2 years in IT support or help desk roles
- Strong troubleshooting skills with solid knowledge of Windows OS Microsoft 365 and core networking/server fundamentals
- Proficient with help desk ticketing systems remote support tools and common business applications
- Excellent communication skills with the ability to explain technical concepts to non-technical users; IT certifications preferred (e.g. CompTIA Microsoft)
If that doesnt draw your attention take a look at our excellent benefits package:
- Competitive salary and excellent working environment
- Eligibility for Medical Vision Dental and Life Insurance after a 0-day waiting period
- Employer-Paid Life Insurance and AD&D coverage
- Option to enroll in our 403(b)-retirement plan immediately - with employer match up to 4% after a year of service
- Sick and vacation accrual as well as 7-paid holidays a year and a paid day off to celebrate your birthday
- Discounts on your phone bill if you use Verizon or AT&T
- Discounted Fitness Center membership if you are Full-Time
- Use of a fleet vehicle or paid mileage for using your vehicle
- Opportunities for advancement
- Monthly Cell Phone Reimbursement Stipend
- Employee Assistance Program
- Wellness Program
- Annual Wage Increase Potential
- Many more
If you are passionate about making a meaningful difference in individuals lives click on the link and apply now to join our team!
Looking for more information
- Give us a call at
- Ask for the Talent Acquisition Team
- Send us an Email at
- Dont forget to include your name and the position/location you are interested in.
- Checkout some videos about our organization and the individuals we support here
- our website and social media here:
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- Associates or Bachelors degree in Computer Science Information Technology or a related field; An equivalent combination of education and relevant work experience may be accepted in lieu of a degree.
- 2 years of IT support or help desk experience.
- Strong understanding of core networking and server fundamentals
- Solid knowledge of Windows operating systems Microsoft 365 and common business applications
- Experience with help desk ticketing systems and remote support tools
- Strong troubleshooting and problem-solving skills
- Excellent communication skills and ability to explain technical concepts to non-technical users
- Ability to manage multiple tasks in a fast-paced environment
- Certifications preferred (CompTIA Microsoft or other relevant IT certifications)
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- our website and social media here:
Required Experience:
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