Director of Partner Success

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyClouds solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting evolving space and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If youre driven to align your career with a fantastic mission look no further!

The Director of Partner Success plays a key role in enabling and supporting SpyClouds global partner ecosystem. This role is responsible for driving day-to-day execution of partner success initiatives that contribute to long-term retention product adoption and mutual business value. Operating under the guidance of the SVP of Customer Success this position helps ensure that partners derive measurable benefit from SpyClouds solutions through structured engagement process development and cross-functional collaboration.

This is a high-impact hands-on role ideal for someone who enjoys building scalable programs solving complex problems and collaborating across teams. The ideal candidate brings a strong foundation in SaaS partnerships a product-oriented mindset and a passion for delivering partner outcomes through well-executed strategy.

Note: This role requires residency in the Austin TX (US) area and offers remote work flexibility.

What Youll Do:

Support Global Partner Success Strategy:

• Execute success plans that drive engagement retention and adoption of SpyCloud solutions across our global partner base.
• Contribute to the development and improvement of support models lifecycle processes and success metrics aligned with company goals.
  

Enhance Partner Engagement:

• Build trusted working relationships with partner contacts including product managers and technical leads.
• Facilitate value-based conversations and usage reviews to ensure partners understand and maximize the impact of SpyClouds offerings.

Operational Infrastructure & Metrics:

• Implement and refine partner-facing processes to support onboarding success tracking and proactive issue resolution.
• Maintain key performance indicators and help report on partner health and program performance to internal stakeholders.

Cross-Functional Coordination:

• Collaborate with internal teams across Product Engineering Sales Channels Business Development and Marketing to align on partner priorities.
• Help translate partner feedback into internal insights that guide product and service improvements.

Process Improvement & Scalability:

• Identify gaps in current workflows and implement scalable solutions that enhance consistency and efficiency in partner support.
• Assist in building systems to streamline the gathering and application of partner insights.

Support Strategic Planning & Execution:

• Partner with senior leadership to support broader partner ecosystem initiatives including strategic enablement growth programs and joint planning.
• Play a contributing role in scaling partner operations as SpyCloud expands its global reach.

Requirements:

• 7 years of experience in Partner Success Product Management or Customer Success ideally in a SaaS or cybersecurity environment
• Proven ability to work cross-functionally and manage diverse stakeholder relationships
• Strong technical aptitude with the ability to collaborate on product integration support and use case alignment
• Comfortable balancing day-to-day execution with process development in a fast-paced environment
• Experience using operational metrics to inform decisions track success and surface areas for improvement
• Excellent communication skills both written and verbal with attention to detail and the ability to adapt to different audiences
• Startup experience or high-growth environment exposure is highly preferred
• Bachelors degree (BA/BS) required

Nice to Have:

• Experience in and ongoing professional development or certifications in cybersecurity a plus

SpyCloud is not sponsoring visas at this time.

U.S.-Based Benefits Perks (for Full Time Employees):

At SpyCloud we are committed to working alongside individuals who are equally passionate about preventing cybercrime regardless of their department or role. Guided by our core values in all business decisions we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin flexible and remote-friendly work options and competitive salary package we offer our employees a comprehensive benefits package that includes:

• 401(k) with Employer Contribution
• Health Vision and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
• Employer Paid Life Short-term and Long-term Disability Insurance
• Generous PTO Plan and 16 paid holidays per year

U.K.-Based Benefits Perks (for Full Time Employees):

• Retirement Savings Plan with Employer Contribution
• Employer Provided Private Health Insurance and Healthcare Cashplan
• Employer Paid Life Insurance and Income Replacement
• Generous Holiday Plan and 14 paid holidays per year

About SpyCloud:

SpyCloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics our solutions thwart cyberattacks that originate from the use of stolen data including account takeover ransomware and online fraud. More than 550 customers and partners trust SpyCloud to protect users identities prevent targeted attacks and unmask adversaries attempting to harm businesses and their customers.

To learn more and see insights on your companys exposed data visit SpyCloud.

Our Mission:

Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners we aim to end criminals ability to profit from stolen information.

Who We Are:

SpyCloud is a place for innovative collaborative and problem-solvers to thrive. Individually were amazing but together were unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit performance and business needs. We do not discriminate on the basis of any status protected under federal state or local law. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. Women minorities individuals with disabilities and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyClouds employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.

If you need assistance or accommodation due to a disability you may contact us.

Our Culture:

Our culture is something really special. Were all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission but we have fun doing it together. If you are driven inventive and collaborative youll fit right in.

SpyClouds Recruitment Policy:

We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email .

Compensation Transparency Policy:

At SpyCloud we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent and we encourage open dialogue and feedback regarding compensation matters.

Learn more and apply: SpyCloud Careers