Donor Care Manager
Donor Care Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
HOW YOU WILL IMPACT THE BIG PICTURE:
Oversee the team of Mission Advancement Donor Care Specialists and Donor Correspondence Specialist who staff the Mission Advancement Donor Care Center and respond to donor calls on a variety of topics as well as review and respond to written donor communications. Acts as the escalation point for responding to difficult or complex donor issues and concerns. Coaches and motivates the team ensuring they are well prepared to field calls and respond to written inquiries from EWTN donors.
WHAT YOU WILL DO:
- Hire train and support Donor Care Specialists to handle donor inquiries process donations and resolve service issues.
- Ensure compliance with Donor Care policies objectives and performance standards.
- Draft scripts aligned with EWTNs Mission Statement and other official EWTN communications and train staff on regulatory and privacy guidelines.
- Oversee donation research monitor performance and provide coaching or corrective actions as needed.
- Analyze data prepare reports and recommend improvements to optimize donor communication and satisfaction.
- Collaborate with leadership to enhance donor care operations and outcomes.
ABOUT YOU:
- Practicing Catholic with a solid understanding of the faith and how it relates to the goals of the mission.
- 23 years of experience in fundraising with knowledge of omni-channel donor engagement and professional donor care.
- Background in call center customer service and supervisory roles.
- Skilled in using complex software and phone systems; strong communication across various demographics and education levels.
- Experienced in donor de-escalation staff coaching and performance evaluation.
- Excellent analytical problem-solving skills and ability to stay composed and compassionate under pressure.
- Hold a Bachelors degree or equivalent experience.
WHAT YOULL LOVE ABOUT WORKING HERE:
- We offer a career with purpose! Apply your God-given talents knowing your contributions help to advance EWTNs mission of sharing the Gospel with the world.
- Caring environment. We value the importance of family/life balance and welcome you as an EWTN family member not just an employee.
- Worship at work! Freedom to participate in Mass visit the chapel for prayer or attend an annual retreat.
- Competitive salary and comprehensive benefits package including Health Dental Vision Life & Disability insurance and Retirement Savings Plan.
- 11 Paid Holidays and generous Paid Time Off program.
- Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic International University.
- Ability to learn alongside legacy employees while bringing new ideas to the growing team!
Required Experience:
Manager
Employment Type
Full-Time
