Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features devices and locales. Our primary focus lies in handling annotations for training measuring and improving Artificial Intelligence (AI) and Large Language Models (LLMs) enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazons LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle leveraging the latest technology alongside our operational excellence. By joining us you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.
Key job responsibilities
Process annotation & data analysis tasks with high efficiency and quality in a fast paced environment
Provide floor support to Operations manager in running day to day operations working closely with Data Associates
Handle work prioritization and deliver based on business needs
Track and report ops metrics and ensure delivery on all KPIs and SLAs
You will work closely with your team members and managers to drive process efficiencies and explore opportunities for automation
You will strive to enhance the productivity and effectiveness of the data generation and annotation processes
The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP.
Proficiency in both French and English (C1/C2 Level)
Baccalaureate (High School Diploma or equivalent)
- Bachelors degree in Science Computer Science or French stream
- French language certification
- Cambridge certification
- Previous experience as AI trainers knowledge of AI and NLP
- Experience with Artificial Intelligence interaction such as prompt generation and open AIs
- Experience in content or editorial writing
- Strong communication skills both written and oral with a keen eye for detail
- Organizational skills to effectively manage tasks and projects
- Analytical thinking and problem-solving
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