Desktop Support Specialist
Desktop Support Specialist
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Job Description
Kinsale Insurance is seeking a highly motivated and service-oriented Desktop Support Specialist to join our growing IT team onsite in Richmond Virginia. This is an exciting opportunity to support a dynamic workforce by troubleshooting hardware and software issues maintaining IT infrastructure and ensuring seamless technology experiences across the company.
As a specialty lines insurance provider operating within the Excess & Surplus lines segment Kinsale underwrites a wide range of Property Casualty and Specialty insurance products. This role provides hands-on experience with device management system updates imaging and collaborative IT operations.
Why Join Kinsale Insurance
Kinsale Insurance offers a stable growth-oriented environment where your technical expertise and problem-solving skills are valued. As a publicly traded company (NYSE: KNSL) we provide competitive compensation robust benefits and opportunities for professional development. Our collaborative culture modern headquarters and innovative IT team make this an ideal place to grow your career in technology support.
Key Responsibilities
Technical Support & Troubleshooting
Provide Tier 1 and Tier 2 support via phone email chat and in-person interactions
Create and manage helpdesk tickets; track issues through resolution
Troubleshoot hardware and software issues on desktops laptops and mobile devices
Collaborate with internal teams and external vendors for problem resolution
System Maintenance & Device Management
Deploy and maintain desktop/laptop systems and peripherals
Support system imaging updates and ongoing maintenance
Evaluate and test new hardware/software versions and recommend upgrades
Participate in an on-call rotation for remote support during evenings and weekends
IT Process Compliance
Adhere to established policies regarding change management asset tracking and information security
Maintain documentation of procedures and resolutions
Qualifications
Bachelors degree in Information Technology or related field relevant certifications or equivalent work experience
Strong customer service orientation with excellent verbal and written communication skills
Proficiency with Windows 10/11 Microsoft Office and desktop support tools
Experience with Active Directory WSUS SCCM Intune PDQ or similar management platforms
Familiarity with network technologies (DNS DHCP NSlookup) and cloud platforms (AWS or Azure)
Basic understanding of MacOS Linux and telephone systems; Intermediate MacOS experience is a plus
Ability to lift up to 30 lbs. route cables and position equipment in office environments
At Kinsale we offer the following great benefits:
- Competitive salary with performance-based bonus opportunities
- Single and family health dental and vision insurance plans with a generous percentage of maximum HSA funds contributed by the company
- Short-term and long-term disability
- Life insurance
- Matching 401(k) fully vested from first day of contribution
- Generous paid time off and holidays
- Yearly reimbursement for educational training and development opportunities
- Promotion from within the company with clear goals and developed career paths
Required Experience:
Unclear Seniority
Employment Type
Full-Time
