IT Helpdesk Technician
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At New Country our people do whatever it takes to find solutions. Were building a culture thats genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities charities nonprofit organization and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located we pride ourselves on a family atmosphere and strong customer bonds.
This position will be based in Hawthorne NY and will provide on-site support for New Country Motor Car Group dealerships in the Metro New York Cityand Long Island NY markets; additionally will provide remote support to New Country dealerships in otherU.S. markets.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
Responsibilities
- Support maintain and implement Microsoft Windows workstations clients and printers
- Support maintain and implement Microsoft Windows servers to provide the following services: Exchange File services Print services Network services (DHCP AD DNS)
- Documents report track and resolve incidents in the Help Desk software
- Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
- Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
- Coordinate and provide 1st and 2nd level support for addressing new and open issues
- Interface with automobile manufacturer IT support to resolve open issues
- Regular schedule M-F 8AM-5PM after hours and weekend work as needed
- Additional responsibilities as assigned by IT Director
Qualifications
- Valid Drivers License
- One year Helpdesk experience (preferred)
- Excellent customer service communication and time management skills
- Ability to quickly adapt to changing project requirements
- Must possess ability to manage multiple projects concurrently
- Strong knowledge of Windows Server 2008 and newer server technologies Active Directory Group Policy and Microsoft Exchange
- Expert technical knowledge of MS Office Windows 7/8/10 workstation (laptop/desktop)
- Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
- Must be a United States citizen with a valid drivers license and clean driving record
- Must be willing to travel on a daily basis between locations
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
New Country Motor Car Group is looking for an experienced individual to serve as an Automotive Sales Representative. As an Automotive Sales Consultant, you wil...
