System Operations Administrator
System Operations Administrator
Posted on :
22-06-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-06-2025
Job Description
The Systems Operations Administrator position within the IT Operations team is responsible for the configuration and day-to-day support for all Linux OS systems and applications. This position ensures the security of all Linux OS systems as well as client internal tool and product implementations. The position also supports the administration and configuration of load balancing systems. Additionally the System Operations Administrators perform ongoing analysis of Zoots systems isolate issues provide recommendations based on incident and problem resolution and proactively analyze Zoots core processes and configurations ensuring availability of supportable reliable resilient and scalable environments. The System Operations Administrator position is fast paced and ever changing and requires the employee manage changing priorities.
The IT Operations team is part of the Production Operations group and is responsible for the day-to-day configuration maintenance operation and support of Zoots infrastructure and software. The team develops and uses tools for automation of operational tasks and analyzes system utilization and performance metrics to ensure optimal operation of Zoots systems and environments.
The Production Operations group is responsible for managing the configuration and day-to-day running of the software infrastructure monitoring live applications identifying and resolving issues that arise in the production environment providing technical support to end-users and ensuring the smooth operation of the software product by quickly addressing incidents and minimizing downtime. This group essentially acts as the first point of contact for any problems users experience once deployed to production. The Production Operations group performs tasks like configuration deployment monitoring maintenance incident response system performance optimization and user support.
For over 30 years Zoot Enterprises has been a global provider of advanced origination acquisition and decision management solutions. Our customer-centric tools and services enable Zoots clients to add value and differentiation while providing nimble scalable solutions for specific business objectives. Zoot provides a cloud based secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes increase flexibility and efficiency accelerate growth while accessing hundreds of cutting edge data sources to help reduce risk.
Essential Job Functions
- Assist with evaluating and recommending IT solutions products and services.
- Coordinate and implement security measures to protect data software and hardware.
- Maintain and administer deployment standards for system builds updates and patch management.
- Install new software releases and system upgrades evaluate and install patches and resolve software related problems.
- Diagnose troubleshoot and resolve hardware software or other system problems and replace defective components when necessary.
- Perform routine maintenance and backups as necessary on servers.
- Monitor and evaluate the performance of systems.
- Provide technical support training and documentation to the other Operations teams.
- Respond to requests to assist in critical problem troubleshooting and resolution including after-hours support needs.
- Develop and deploy code and/or functionality to the production environment in alignment with Zoots policies procedures processes and best practices.
- Plan coordinate and implement system hardware and software replacements or upgrades.
- Participate in scheduled monthly maintenance windows.
- Continually monitor and analyze system health utilization capacity and performance of the system to detect abnormalities and defects in core processing or configurations and trends. Provide recommendations and implement changes based on the analysis of data sets.
- Know and comply with Zoots Policies and Procedures Code of Business Conduct and Employee Agreement.
- Achieve a service-focused culture with emphasis on delivering on-time high-quality products and services to internal and external customers.
- Other duties as assigned it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities which may include helping others in the same or different departments may be assigned by supervision.
Core Competencies Required
Job Specific:
- Analytical Skills - Uses a logical reasoning process to break down and work through situations or problems; able to identify and define problems collect and analyze information problem solve and make decisions; extract key information from data and develop workable solutions for the problems identified.
- Dealing with Ambiguity - Able to cope with change; versatile; can shift gears as priorities or business needs change; able to act without having all of the answers; doesnt get frustrated when things are ambiguous; able to move on if situation necessitates it even if other tasks/projects arent complete; able to balance acting with uncertainty with risk.
- Decision Making - Makes decisions in a timely manner sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision; also able to make good decisions using a mixture of analysis experience and judgment; decisions generally turn out to be correct/accurate when evaluated over time; is someone others can rely on for quality decisions.
- Detail Oriented - Able to achieve thoroughness and accuracy when accomplishing a task while showing concern for all areas involved; follows policies and procedures to accomplish the task.
- Management of Confidential Information Collecting recording organizing and sorting through sensitive information and data ensuring only the appropriate individuals receive access to the information.
- Process Oriented - Able to determine the processes necessary to accomplish tasks; utilizes existing processes effectively; knows how to organize or combine tasks that align with processes to make workflow efficient; looks to improve existing processes when appropriate.
- Quality Focused - Approaches tasks with attention to detail and a desire to get it right; reviews planning or requirements documents to ensure a thorough understanding of the deliverable; asks questions if uncertain; seeks feedback from others and isnt defensive in receiving it.
- Technical Learning Able to learn new knowledge and skills that apply to ones job duties; willing and able to learn on the fly; learns quickly when facing new problems; versatile and open to change; tries different solutions to try and find the right one; able to approach situations where learning needs to occur in order to successfully complete the task but is able to quickly learn whats needed to accomplish it.
Companywide:
- Accountability - Takes responsibility for tasks and projects as assigned; holds self and others accountable for high quality timely and cost-effective results; accepts responsibility for mistakes.
- Action Oriented Initiative Works hard every day self-motivated; energized by both tasks expected of the role and new or challenging projects; willing to act even with minimal planning however doesnt act carelessly and takes responsibility for actions whether end result is positive or negative; moves on to the next task or project without being asked or seeks out additional ways to help.
- Communication (General) Effective with the form(s) of communication that are applicable to a given role (oral presentation written); able to be detailed enough to show that the right work was done yet succinct enough to effectively communicate data opinions or findings.
- Critical Thinking - Uses logical strategic analytical reasoning to identify the strengths and weaknesses of a given situation and possible solutions conclusions or approaches to problems; able to think outside the box to generate possible solutions.
- Customer Focused Service Oriented - Actively works to meet the expectations requirements or needs of internal and external customers; understands who their customer is; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Development Focused - Knows or is able to recognize personal strengths and weaknesses opportunities and limits; learns from mistakes; receptive to sharing ones own shortcomings with others; is comfortable with balanced performance reviews (both positives and areas to improve) and honest professional development and career discussions.
- Driving for Results Solutions Focused - Motivated by success and passionate about working and achieving results that align with the plan; finds ways to complete tasks or projects even in the face of adversity and remains optimistic and driven to the end; looks for ways to improve performance all the time.
- Integrity and Trust Widely trusted across the organization; seen as a direct truthful individual; maintains confidentiality as required; admits mistakes; doesnt misrepresent themselves or the facts for personal gain.
- Listening - Practices attentive and active listening; has the patience and ability to hear people out; able to accurately restate the opinions of others to validate understanding even if there is disagreement.
- Mentoring - Able to effectively share knowledge and insight with others so that they can accomplish tasks achieve goals and enhance skills.
- Organization and Time Management - Able to manage multiple projects or tasks and adapt to changing priorities; effective and efficient with own time; able to bring resources (e.g. people materials processes budget) together to get things done and uses them effectively; shows up on time and respects the time of others.
- Problem Solving Willing to solve difficult problems with effective solutions; examines all angles and sources before developing a solution; looks beyond easy solutions and doesnt stop at the first answer; able to uncover or anticipate hidden problems; provides honest analysis even if the answer isnt what people want to hear.
- Professionalism - Easy to approach and talk to; able to put others at ease either naturally or due to self-awareness to adjust; warm pleasant and gracious; sensitive to and patient with the personalities of others; builds rapport by making people feel comfortable; works well with others; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; able to be candid with peers; solves problems in a way that minimizes negative impacts to others.
- Technical Aptitude - Has the functional and technical knowledge and skills to perform a jobs duties at a high level of accomplishment.
- Working with Existing Tools - Able to leverage current tools services process and procedures to accomplish tasks; seeks additional understanding of existing processes and procedures; finds ways to improve upon existing options before proposing or exploring new options.
Education Training and Experience Requirements
This position requires:
High School Diploma
Bachelor Degree Computer Science or related field preferred
Experience 3 of professional experience in a technology field
Or an equal combination of education and experience
Physical Requirements
- All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees clients vendors and visitors.
- This position specifically requires long periods of sitting at a computer workstation.
Working Conditions
- In order to optimize team performance the work space for this position is typically a cubicle setting in an open space environment.
Work Hours and Location
- It is expected that exempt employees and specifically this position regularly and consistently report to work on-site at Zoot headquarters during normal business hours.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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