Referral Coordinator
Referral Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Summary
Department of Public Health - Community Health Services Division has an opening for an Application Worker (Referral Coordinator) to work at the Downtown Public Health Centers. The Referral Coordinator position falls under the Application Worker job classification with specific assigned duties that provide administrative support to our referral work process and flow. They are responsible for assisting our clients to connect with specialty medical care and treatment as prescribed by their primary care provider. This work includes but is not limited to obtaining insurance authorization and eligibility assisting client with obtaining financial assistance from insurance plans and community services such as project access and charity care. The two primary care clinics process a large volume of referrals approximately 600 or more referrals per month with an average of 1-3 calls per referral.
Why Join Our Team Public Health wants you to join our team at the Downtown Public Health Center. Our clinic-based referral coordinators connect our clients to needed specialty services across the County. The Referral Coordinator is the critical staff member who aids clients in navigating the complex health care system and other community and healthcare related financial resources to maintain optimal health. The successful candidate will have ability to engage clients from a variety of cultures excellent communication skills strong organizational skills and the ability to work independently while developing and maintaining relationships with clinic providers and community partners.
Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.
Commitment To Equity and Social Justice
Named after Dr. Martin Luther King Jr. one of the most influential civil rights leaders in our nations history King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
The county government has a deep commitment to equity and social justice and advancing practices strategies and policies that promote fairness justice and opportunity for all in our workplaces and our communities. With this commitment King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.
We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights opportunities and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020 King County and Public Health committed to being intentionally anti-racist and accountable to Black Indigenous and People of Color communities.
To learn more please visit Schedule
Typical work schedule for this position is Monday through Friday from 8:00 am to 5:00 pm. This position is subject to the provisions of the Fair Labor Standards Act and is overtime eligible.
Work Location
This position will be based at the Downtown Public Health Center located at 2124 4th Ave Seattle WA 98121.
Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Job Duties
- Process referrals of personal health clients to specialty services will be handled in a complete accurate and timely manner.
- Ensure the entry of referrals into the electronic referral system within two working days of the referral date.
- Process specialty care referrals and orders for services requiring prior authorization will have well-documented medical necessity and required documentation.
- Ensure that all required documentation is attached to the referral (chart notes x-rays lab results etc.).
- Verify the fax number to ensure confidentiality of transmission prior to faxing referrals and other documentation.
- Provide specialty care referrals to all family health clients regardless of their insurance status to receive as appropriate for the documented medical necessity.
- Process referrals of managed care clients and comply with the requirements of the members health plan.
- Ensure that an accurate and complete record of the referral is submitted and follow-up information is provided in the referral database documentation of the referral becomes a part of the members medical records.
- Provide timely follow up contact providers when concerned about client cases.
Experience Qualifications Knowledge Skills
Our ideal candidate will demonstrate the following (Minimum):
- Working knowledge of state insurances health care guidelines and procedures.
- Experience working in Epic or similar EHR systems.
- Experience working with underserved populations.
- Experience explaining the referral process to people whose primary language is not English.
- Skilled in using computer including proficiency in a Windows environment and the ability to use drop down menus point and click software multiple screens and the ability to enter data.
- Skilled in attention to detail.
- Ability to use word-processing and spreadsheet software to complete assigned tasks.
- Ability to maintain confidentiality.
- Skilled at providing excellent customer service.
- Ability to communicate in a pleasant non-judgmental respectful culturally sensitive manner under varying levels of stress (this may include high levels of noise limited resources etc.).
- Must possess excellent oral and written communication skills.
- Skilled in using office machines such as fax machines copiers label maker and printers.
- Ability to gain functional knowledge of medical terminology ICD-coding CPT coding and other managed care requirements.
- Knowledge of Washington State health care guidelines and procedures.
- Skilled in working independently; working in a team setting; and using independent judgement.
- Skilled in handling difficult interpersonal interactions with discretion and diplomacy.
- Skilled in prioritizing and completing multiple tasks simultaneously.
- Ability to work with interpreters and clients for whom English is a second language
The most competitive applicants will have the following experiences and qualifications (Desired):
- Experience working with State Insurance Agencies and Health Organizations Financial Aid Programs.
Supplemental Information
Forbes named King County as one of Washington States best employers.
Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Who May Apply
This position is open to all qualified applicants.
Application Process
The following items are required to be considered for this vacancy:
- NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
- Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
- Resume(Outlining relevant experience)
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state see my resume or see my personnel file are considered incomplete and will not be accepted.
Necessary Special Requirements
- The selection process may include evaluation of application materials and supplemental questions interviewing and testing. You must completely fill out the application with your relevant education and work experience.
- The selected candidate must be able to pass a thorough background investigation but findings may not necessarily disqualify an applicant for employment.
- For more information on our selection process please refer to For tips on interviewing please visit are required to protect the privacy and security of protected health information as defined in State and Federal Law.
- Public Health relies on office automation (Microsoft Office) and web-based enabled tools therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
- Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
- Regular and reliable attendance effective communication skills and development of effective working relationships are requirements of all Public Health positions.
- When Public Health responds to an emergency and in accordance with relevant CBA language and/or KC policy and procedures we may assign duties outside your regular job description. This may involve responding at any time including nights and weekends with possible deployment to locations other than the department.
- If you need a disability accommodation in the application or testing process please call the contact number listed on the job announcement.
Union Membership
This position is represented by the PROTEC17 labor union.
Contact
For questions about this recruitment please contact Salyse Duckworth HR Analyst at.
Required Experience:
IC
Employment Type
Full-Time
