Chief information Officer, US Segment

Manulife is a leading international financial services group that helps make decisions easier and lives better for our customers. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice insurance as well as wealth and asset management solutions for individuals groups and institutions. We are also a leader in behavioral insurance pioneering Vitality and Grail testing to support longevity for our customers. This leadership role is an incredible opportunity to have a significant transformational impact for our John Hancock business.

With Direct Reporting to the Manulife Group Level CIO and matrix reporting to CEO of John Hancock Financial this role leads technology delivery for the John Hancock Life Insurance Variable Benefits and Annuities businesses. The leader will be an integral member of the John Hancock leadership team and accelerate the transformation to a digital leading customer-obsessed organization through the deployment of technology capabilities that help drive competitive differentiation for our franchise. The role will also sit as a critical member of our Global Technology team and deliver on our differentiated technology value proposition internally and externally.

Position Responsibilities:

Were looking for an Insurance industry technology leader who demonstrates a focus on exceptional change and measurable results. A collaborative transparent leader who can communicate an enterprise vision tied to business strategy and engage individuals to work towards objectives. This role requires high visibility and collaboration across the company leveraging relationships and expertise to build trust credibility and successful partnerships within the Senior Leadership Team of peers. The role will:

• Drive Strategic Innovation:Lead the development and execution of a technology roadmap that aligns with current and emerging market trends in Insurance. Accelerate Digital Transformation:Champion agile DevOps and CI/CD practices to modernize legacy systems and deliver seamless customer-first digital experiences.
• Enhance Business Differentiation:Leverage deep industry knowledge to create technology solutions that further our ambitions in behavioral insurance (e.g. Vitality Grail) reinforcing our leadership position in personalized insurance solutions.
• Strengthen Engineering Excellence:Oversee in-house engineering teams and cultivate a high-performance culture focused on delivery innovation and resilience.
• Monitor Market & Tech Ecosystems:Stay ahead of insurtech fintech and digital health trends to inform strategy and identify partnership or acquisition opportunities.
• Executive Collaboration:Serve as a trusted advisor and industry expert to the Global CIO and U.S. business CEO contributing to enterprise-wide innovation and transformation.
• Talent Magnet:Attract develop and retain top-tier technology talent across geographies fostering a diverse and inclusive leadership pipeline.
• Customer-Centric Design:Partner with creative and business leaders to digitize the full customer journey across life insurance long-term care and annuities. Team Leadership: Lead a mixed team of 1500 FTE and Contractors with a $200M budget.

Required Qualifications:

• 15 years of progressive technology leadership within the insurance and financial services industries.
• Proven success leading digital transformation in complex matrixed organizations.
• Deep understanding of Insurance as an industry market dynamics regulatory environments and customer behavior trends.
• Demonstrated ability to translate our business goals as a top Insurer into scalable tech-enabled solutions.
• Strong financial acumen with experience managing large budgets and evaluating technology investments through a business lens.
• Expertise in emerging technologies including AI cloud data platforms and digital engagement tools.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location