Maternity Insurance & Patient Support Specialist
Maternity Insurance & Patient Support Specialist
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Job Description
Job Details
Description
Join Neb Doctors / Pumps for Mom a growing durable medical equipment company as a Maternity Insurance & Patient Support Specialist. This full-time in-office role in Chattanooga TNfocuses on identifying and resolving insurance-related issues that prevent timely billing. This includes handling denials correcting payer details and ensuring orders meet billing requirements. Were looking for someone detail-oriented insurance-savvy and reliablewho can be counted on as a consistent on-site team member.
Why work with us
Competitive hourly rate (based on experience)
Flexible benefits packages (health/dental/vision)
401(k) matching program and employee stock options
Accrued paid time off (VPS)
Monday through Friday 8 AM 5 PM schedule (no weekends)
Employee-owned / ESOP company
Who is Neb Doctors / Pumps for Mom
Neb Doctors is a leading provider of respiratory and maternity-related medical equipment offering real-time access to nebulizers phototherapy devices breast pumps and more. Our Pumps for Mom division works closely with OB/GYNs birthing hospitals pediatricians and patients to provide maternity products through insurance benefits.
Primary Responsibilities:
Review and resolve insurance-related issues that delay billing such as denials incorrect plan information or missing documentation components
Investigate payer-related escalations and take corrective action to ensure accurate and billable orders
Work to increase the clean claim rate by identifying patterns and proactively resolving issues before submission
Collaborate with billing and verification teams to clear revenue-holding problems
Serve as a coverage resource for intake or support staff when complex payer situations arise
Document all resolution activity accurately in applicable systems
Maintain a reliable and consistent in-office presence to support operational needs
#LI-NEB
Qualifications
Position Requirements:
Strong understanding of insurance workflows denials and payer-specific requirements
Experience in healthcare billing DME or insurance follow-up preferred
Dependable punctual and organized
Comfortable managing a queue of follow-ups and driving resolution independently
Strong communication and documentation skills
Proficient in Microsoft Office; Salesforce and/or Bonafide experience is a plus
At Neb Doctors/Pumps for Mom we are willing to train the right individual.
If you are passionate about providing excellent service working with a dedicated team and contributing to the well-being of new mothers and their families we invite you to apply. Submit your resume and cover letter to . Join us in positively impacting the lives of our customers and communities.
Note: Neb Doctors/Pumps for Mom is an equal-opportunity employer. We will provide training for the right candidate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
