Senior Client Implementation Manager (India)
Senior Client Implementation Manager (India)
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Job Description
WereKarat the worlds largest interviewing company.
Karat is the gold standard in technical talent measurement empowering organizations to evaluate benchmark and elevate the quality of their engineering teams. Trusted by global leaders such as PayPal Atlassian and Citi Karats innovative assessments live expert-led technical interviews and unmatched talent insights help companies hire top talent and drive engineering excellence.
Come join our Customer Operations team
Our Customer Operations team plays a critical role in delivering a consultative white-glove onboarding and implementation experience. We partner closely with clients to drive long-term success through thoughtful automation actionable insights and high-touch support at every stage of the customer journey.
What you will do
As a Senior Client Implementation Manager at Karat you will architect and execute the technical deployment of our interview platform for enterprise clients ensuring seamless integration with their hiring processes. Youll coordinate internal resources to configure custom solutions conduct technical training and serve as the implementation specialist who guides clients from kick-off through optimization driving adoption and measuring success through implementation KPIs and platform performance metrics.
- Architect and execute tailored client onboarding plans for enterprise-level clients addressing complex implementation needs establishing and achieving clear milestones and deliverables.
- Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients.
- Translate client requirements into practical onboarding roadmaps tailored to each clients specific needs.
- Serve as the trusted advisor throughout the enterprise client onboarding journey ensuring seamless platform adoption and stakeholder alignment.
- Anticipate and mitigate implementation risks unique to large-scale deployments developing creative solutions to maintain momentum.
- Facilitate effective knowledge transfer through structured training sessions and documentation.
- Track onboarding progress against established KPIs and provide regular status updates to stakeholders.
- Collaborate with Sales Product and Support teams to ensure seamless client handoffs between phases as well as ensure enterprise client requirements influence roadmap priorities.
- Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates.
The experience you will bring
- 7 years of program or project management experience in SaaS or technology services with demonstrated success managing enterprise-level implementations
- Proven track record shepherding complex multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations
- Exceptional organizational and communication skillsincluding executive presence and the ability to influence senior stakeholders
- Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
- Strong collaboration skills; adept at navigating matrix organizations and working across sales product engineering and operations
- Proficiency with project management tools like Asana Smartsheet Jira or similar; experience with change management methodologies
- A consultative strategic mindset with a strong bias toward ownership problem-solving and creating scalable solutions for enterprise environments
- Experience developing implementation playbooks and frameworks that can be leveraged across client segments
This position is only available to candidates residing in Bengaluru (formerly known as Bangalore) Hyderabad or Pune. While our team operates 100% remotely we are currently limiting hiring to this specific location. Applications from other cities in India will not be considered at this time.
This position is open to candidates authorized to work in India only. No visa sponsorship provided.
Benefits of joining Karat in India
All India-based offers include a competitive salary in local currency and Karat-granted stock options. India employees of record (EOR) will receive all required country-specific benefits.
Additional Karat-Sponsored Perks:
- Private healthcare available (100% premium coverage for employees and eligible dependents)
Time Off:
Generous India time off policies
- Vacation: 18 days of vacation per year (accrued at 1.5 days per month)
- Sick Leave: Three (3) work weeks per calendar year
- Karat No Questions Asked Leave: one (1) work week per calendar year
India Holidays
- Public Holidays:7 days
- Floating Holidays: 4 days
- Karat Summer Break: 5 days - July
- Karat Winter Break: 5 days - December
Additional Information
By applying for a position you consent to the processing of your personal data in accordance with Karats Employee and Contractor Privacy Notice found here.
Statement of Inclusivity
In keeping with our beliefs and goals no employee or applicant will face discrimination or harassment based on: race color ancestry national origin religion age gender marital/domestic partner status sexual orientation gender identity or expression disability status or veteran status. Above and beyond discrimination and harassment based on protected categories we also strive to prevent other subtler forms of inappropriate behavior (i.e. stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden barriers to success have no place at Karat.
We value a diverse workforce: people of color womxn and LGBTQIA individuals are strongly encouraged to apply.
If you have a disability or special need that requires accommodation please let us know at.
Required Experience:
Manager
Employment Type
Full Time
