Summer internship - Success Ops & Scale up
Summer internship - Success Ops & Scale up
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Job Description
Languages to speak at least :
Perfect command of English Native or near-native French language skills
TILLI delivers comprehensive Care & Repair services to consumers extending product lifecycles through state-of-the-art technology that connects the entire fashion ecosystem.
TILLI is the only player in Care & Repair combining a COMPREHENSIVE SERVICE OFFERING with BROAD GEOGRAPHIC COVERAGE.
Since 2017 TILLI has shaped A COMPLETE CARE & REPAIR ECOSYSTEM bringing value to makers brands consumers and products:
CARE FOR PEOPLE: Rebuilding relationships between seller and customer artisan and client.
CARE FOR ARTISANAL CRAFTSMANSHIP: Empowering artisans by putting their expertise back at the heart of the value chain.
CARE FOR PRODUCT: Reigniting attachment to products by making care and repair accessible and desirable.
CARE FOR FASHION: Restoring local jobs and consumption options while nurturing the story behind the product.
CARE FOR THE ENVIRONMENT: Extending product lifecycles while promoting sustainability.
JOIN THE CYCLE
TILLIS BUSINESS MODEL IS PROVEN trusted by 50 brands and 7500 artisans across Europe.
CARE & REPAIR IS BECOMING AS NATURAL AS BUYING NEW OR PRE-OWNED.
INTRODUCTION TO MISSION
We provide solutions to every stakeholder in the market:
First an Offer & Demand matching tool across Europe:
Partnered Artisans & Ateliers: They have an app to manage all their clients meetings customer service pricing billing declarations etc. so they can focus on their craft work.
Retailers (Brand shops & sellers): We provide on-demand solutions for in-shop aftercare services with a dedicated platform for sellers so they can access our community of qualified artisans.
E-commerce players & other partnerships: We provide on-demand solutions for online aftercare with plugins or direct Shopify integration.
Second our comprehensive system includes:
Admin: We have our internal control system that allows our team to manage every task. We connect all stakeholders to this admin platform.
Algorithm: We have a strong matching algorithm that takes into consideration many factors to respond to demand with the right offer.
API connection to French Rparation Bonus: This bonus is a massive administrative challenge for artisans and brands. By working with us we handle it on their behalf. Our technology automates the process making it simple for them.
In the end TILLI develops tools for everyone to rely on!
The idea is to make a seamless experience for every stakeholder so we can enhance customer and artisan interactions.
Finally TILLI offers various types of services tailored to different consumer needs:
At-home service: Giving customers access to our network of independent makers working in their workshops providing hyperlocal service.
Package service: Giving customers access to craftspeople when they need specific expertise delivered directly to their door through our network.
In-store service: Through the sales staff of our partner brands to repair and adjust their customers products.
Join our movement and together lets build a world where sustainability and craftsmanship meet to give a second life to all the objects around us.
YOUR MISSION
Fully immersed in a 9-senior level team your mission is to support productivity in response to demand and contribute to the evolution of internal tools.
You will learn:
How to be on stage and at the heart of scaling successfully in Europe while driving quality of service
How to interact with very different stakeholders in your day-to-day work
How to organize and properly handle a lot of information from different users and processes
How to prioritize and think at a business level
How to think efficiently to get things done and drive problem-solving
Technical skills combining your human nature with great analytical abilities:
Problem-solving
Making relevant and fast use of data to react
Getting agile & growing with data Excel and IT tools
Understanding compliance & finance variations across countries and general business operations
Driving strategic communication and finding ways to achieve success or make people smile ;)
On a daily basis you will be supported by Antoinette (Cofounder & COO) and Ariane (Head of Ops) 2 other interns.
Your main responsibilities:
Solving problems every day! But solving them to create a better version for tomorrow ;)
Processing incoming leads and conversions (end customers brands and artisans)
Reporting and problem-solving methodology
Managing data knowledge to scale with AI
Contributing to continuous improvement: quality deadlines productivity user satisfaction
This list is not exhaustiveplenty of other missions await you at TILLI!
Your evolution within TILLI:
We will support you to help you evolve within TILLI in a constructive way so that you become familiar with our processes. Learning will take the form of levels to achieve associated with skill development ;)
Required Experience:
Intern
Employment Type
Intern
