AI and Automation Manager - (01467)

The AI & Automation Manager will oversee the Power Team initiative aimed at integrating AI and Robot Process Automation (RPA) into university workflows. This role is pivotal in ensuring alignment with university objectives tracking success metrics and driving continuous improvement through strategic change management. Recognized as a go-to expert.

MAJOR RESPONSIBILITIES
Leadership and Oversight:

• Lead the Power Team initiative ensuring alignment with the universitys vision and objectives.
• Delivers reports and metrics on efficiency gains adoption rates and challenges to senior leadership.
• Analyze feedback to refine strategies and tools for continuous improvement.
• Lead and mentor a team in the development and deployment of AI solutions
• Understanding of Machine Learning Operations (MLOps) principles and practices for effectively managing and automating machine learning workflows including model versioning monitoring and deployment

Strategic Planning and Implementation:

• Develop and execute strategic plans for integrating AI and RPA into administrative workflows.
• Identify administrative processes with significant time accuracy and consistency impacts for early automation pilots; analysis domain modelling use case modeling workflow design and documentation skills.
• Set clear goals for pilot projects including time saved error reduction and satisfaction levels.

Training and Development:

• Collaborate with colleagues in the AI and Automation team to design and deliver training programs for administrative leaders and support staff.
• Foster a collaborative learning environment encouraging leaders to approach challenges with curiosity and collaboration.

Stakeholder Engagement:

• Build and maintain relationships with internal and external stakeholders including administrative leaders ITS technical support teams AI tool vendors and industry experts.
• Create compelling stories and messages to build excitement and trust among stakeholders.
• Regularly communicate and report on progress and successes to stakeholders to maintain momentum.

Feedback and Iteration:

• Collect feedback after training sessions and pilot implementations.
• Adjust strategies and resources based on leader and team input.
• Demonstrate accountability by holding the team responsible for both successes and lessons learned.

REPORTS TO
Chief Information Officer (CIO)

REQUIRED KNOWLEDGE/SKILLS

• Bachelors degree in information technology Business Administration or a related field. Masters Degree in a related field preferred.
• At least 3 years of hands-on experience in software development and scripting with a strong foundation in coding best practices and automation.
• A minimum of 3 years of leadership experience ideally within a post-secondary institution demonstrating the ability to guide teams foster innovation and drive strategic initiatives.
• Experience with AI tool vendors and automation partners preferred.
• Strong understanding of AI and RPA technologies and their applications.
• Excellent leadership communication and interpersonal skills.
• Ability to analyze data and feedback to drive continuous improvement.
• Experience in change management and stakeholder engagement.
• Prior experience in building AI/ML platforms
• Familiarity with cloud platforms such as AWS Azure or Google Cloud Platform for example AWS SageMaker or Azure Machine Learning
• Familiarity with organizational change management methodologies preferred.
• Full-time position with occasional travel for stakeholder meetings and training sessions.
• Collaborative work environment with opportunities for professional development.