Director, Operations - Driver Experience
Director, Operations - Driver Experience
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$ 110000 - 220000
1 Vacancy
Job Description
Position Summary...
As the Director of Driver Experience you will define how Drivers will engage with the Spark Driver App over the next 3-5 years. You will be responsible for Driver Satisfaction (DSAT) the main KPI this team owns. While avoiding defects/issues can help maintain the status quo for Driver Experience it will not drive significant increases in the long run. The person who will be successful in this role will use a combination of data research benchmarking and qualitative feedback to develop a vision of the future that will inspire higher Driver Satisfaction and lead to higher retention.What youll do...
The Driver Experience team seeks to improve the experience of gig contractors using the Spark Driver App. This pillar within the Driver Experience team is focused on long-term strategy overall driver satisfaction and retention.
Set the vision and strategy for Driver Satisfaction and overall experience on the platform
Lead a team of program managers focused on vertical or horizontal areas of the Driver Experience (e.g. Pickup Drop-off App Experience New Driver Experience)
Develop a roadmap of critical product features and advocate for prioritization through development of business cases and leadership discussions
Guide the team on deep-dive analysis to root cause issues and identify solutions. Manage execution and report on results/progress in WBR/MBR/QBR forums.
Preferred Qualifications:
Strong acumen for business strategy being able to articulate an objective with tangible KPIs and identify Strategic projects that will enable the vision.
Analytical capability to be able to diagnose issues and use Complex datasets to build business cases or deliver results
Expert in Stakeholder management to build effective relationships across the highly matrixed business.
Expert in storytelling and building powerful presentations with the Ability to adapt presentations to varying audiences.
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Preferred Qualifications...
Primary Location...
311 North Walton Boulevard Bentonville AR 72716 United States of America
Required Experience:
Director
Employment Type
Full-Time
