Library Customer Service Officers (Casual)
Library Customer Service Officers (Casual)
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Job Description
Employment type: Casual
Location: Library Locations across Wyndham with some roles working across two locations
About the role
You will enjoy working with customers and have a good understanding of what great customer service looks like. This role is the face of our Library branches and the ability to have empathy and patience with our patrons is a key attribute to achieving authentic connections with our community and helping our patrons achieve what they need. This could be as simple as helping someone borrow a book to providing IT support and helping someone on a computer to print their resume.
Our library programs and services are extensive and our Library Customer Service Officer team is the key to promoting what our libraries have to offer. Your ability to be outcome focused and look for opportunities to promote and educate our patrons on what they may be looking for based on their needs will be essential. Sometimes what they ask for - Im looking for coding books for my child - may just be the start of a further conversation - are you aware that we run regular coding club program sessions.
These roles will also be required to work across our full opening hours including evenings and weekends.
What your day will look like
- Every day in the Library is different with varied programs events and community needs
- This role spends all its time out on the library floor delivering exceptional customer service and support to the Library and its patrons
- Library patrons are very diverse across all demographics and you will find you provide a variety of support levels across each day
- Flexible and quick problem solving will be an integral part of your day both in assisting patrons as well as in daily operational issues
- Proactive promotion support and delivery of the librarys range of programs and services is an essential part of every day
What you will bring
- Demonstrated understanding of the role and value of the Library to the community
- Demonstrated experience in delivering exceptional Customer Service
- A high level of communication skills both written and verbal
- Proven ability to work in an integrated team in a customer facing environment
- Confidence and enthusiasm the resilience to continue to create positive experience during a range of unique circumstances
- A positive curious and flexible attitude with a continuous improvement and professional development mindset
If you progress past the interview stage you may be required to complete pre-employment screening which may include police checks a medical qualification verification and an Australian work rights check.
Why join Wyndham
How to apply
Applications written without the aid of AI are rated more highly in our recruitment process.
Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided link and ensure your application also includes responses to the following questions:
1) Clearly state your regular availability to work in regard to our full opening hours. Ability to work at least some evenings and weekends is essential:
Mondays to Thursdays: 8:30am 8pm
Fridays: 8:30am 6pm
Saturdays: 9:30am 4pm
Sundays: 12:30pm 5pm
2) Which Wyndham Libraries branch holds a book authored by the Point Cook Fire Brigade
3) Which program at Wyndham Libraries would you most like to attend as a community member and why
4) An adult is telling a group of young people they need to leave the library because they are too noisy. How would you handle this situation
Applications close at 11:59PM on Sunday 6th July 2025.
If you have further role-specific questions please contact Clare Noonan Coordinator Library Operations via email . Please note that due to the volume of applications questions that are already answered in this advertisement queries about who to address your application to or introductions will not be responded to.
Wyndham City Council is committed to providing a recruitment experience that is fair inclusive and accessible. If you have specific accessibility needs or general recruitment enquiries please contact our Careers team via or.
Child Safe Organisation
Diversity and Inclusion
Required Experience:
Unclear Seniority
Employment Type
Gig
