Customer Support Specialist

About Pierce an Oshkosh company

At Pierce Manufacturing we build trucks that protect people and communities around the world. To our team there is no room for anything less than providing the absolute best. Since 1913 building truck bodies on Model T Ford chassis in an old converted church has evolved to creating highly customized carefully designed and engineering pumpers aerials tankers and rescue units that have no equal. Today youll find more than 30000 Pierce apparatuses on the road that are making a difference in peoples lives every day. To us every step in the process of building our trucks is personal. From innovation and expertise to the customization and service. Our trucks are designed to perform under the toughest conditions.

Customer Support Specialist R38385

The Customer Support Specialist will provide parts service and support information to Pierce Manufacturing authorized dealer organizations which will enable them to properly maintain their products. Participate actively in the streamlined process that enables Customer Service to provide support from beginning to end with an improved customer satisfaction rating. Foster a positive working relationship and effective communication with internal personnel dealer representatives and the customer to provide quality service in a timely manner. Work to achieve company goals utilizing effective communication and support all aspects of customer service in everyday business activities. Activities may include additional tasks not outlined and assigned by management. Offer parts expertise support to the Account Representative Shipping personnel and Technical Support.

YOUR IMPACT:

These duties are not meant to be all-inclusive and other duties may be assigned.

• Review truck Bill of Materials identify and supply accurate information in order for another to maintain or repair our products in a timely manner. When necessary coordinate information parts or service requirements with outside sources to the satisfaction of our customers

• Assist in the investigation of customer complaints or escalated unresolved issues. Active involvement may be necessary to resolve the issue equitably in the best interest of all parties

• Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning

• Engage with other departments within the organization to build positive relationships and resolution to reoccurring issues and/or issues that may

• Support internal department sales goals. Provide information and support to dealer organizations to procure promotional items

• Responsible to document dealer inquiries and necessary information within the call tracking system thoroughly

• Partake in training opportunities to develop skills to better understand Oshkosh Corporations products current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support

• Provide clerical and non-clerical duties within the department when necessary

MINIMUM QUALIFICATIONS

• Bachelors Degree in Business Administration Communications Marketing or Related field with 2 years of relevant experience.

• OR 8 years equivalent experience

STANDOUT QUALIFICATIONS

• One plus years experience working with automotive or heavy-duty parts

WHY PIERCE

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees success through various skills and training opportunities. Named one of the Worlds Most Ethical Companies by Ethisphere Institute for six consecutive years everything we do at Oshkosh is guided by our core values and the 15k team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

We offer our employees an outstanding range of benefits including:

• Eligibility on Day 1 for medical prescription dental and vision insurance
• Up to $10000 each year for tuition reimbursement to allow you to further your education in a degreed program (Associates Bachelors or Masters degree programs)
• 401k plan with company match $.50 for every dollar up to 6%
• Competitive paid-time off plans
• Company bonus plan free life short and long-term disability plans
• Health Saving Account (HSA) with company contribution up to $1K per year
• Many many more!

Pay Range:

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.