Client Support Agent (Independent Contractor)
Client Support Agent (Independent Contractor)
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Job Description
The Client Support Agent is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department of various Fortune 500 companies. This is an Independent Contractor opportunity.
JOB DUTIES:
Provides timely and accurate information to incoming customer order status and product knowledge requests
Processes customer orders/changes/returns according to established department policies and procedures
Provides timely feedback to the company regarding service failures or customer concerns
Partners with the sales team to meet and exceed customer service expectations
Requirements
WHAT IT TAKES TO SUCCEED:
Outstanding problem-solving skills
Patience and empathy - an ability to manage stress and work under pressure
Excellent communication skills in writing and verbal with outstanding listening skills
Ability to provide knowledgeable friendly and professional customer service
Experience navigating and efficiently using program tools and software using technology
Basic computer skills
QUALIFICATIONS:
Must be a legal US Resident and Citizen
Must be at least 18 years of age
Must be able to pass a 7-year criminal background check
Must be able to work at least 15 hours (30 intervals) a week
No degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
Previous customer service experience is preferred but is not required
WHAT YOU NEED TO GET STARTED:
Quiet workspace
A Desktop or Laptop (Windows)
Wired internet connection
Noise-cancelling headset
Benefits
- No degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard!
- You can create your work schedule to fit your needs whether you want a full-time or part-time schedule.
- You have the opportunity to receive performance-based compensation or other incentives
- You can work remotely
WHAT IT TAKES TO SUCCEED: Outstanding problem-solving skills Patience and empathy - an ability to manage stress and work under pressure Excellent communication skills in writing and verbal with outstanding listening skills Ability to provide knowledgeable, friendly, and professional customer service Experience navigating and efficiently using program tools and software using technology Basic computer skills QUALIFICATIONS: Must be a legal US Resident and Citizen Must be at least 18 years of age Must be able to pass a 7-year criminal background check Must be able to work at least 15 hours (30 intervals) a week No degree necessary a great work-from-home opportunity for anyone ready to invest in themselves and work hard! Previous customer service experience is preferred but is not required WHAT YOU NEED TO GET STARTED: A Desktop or Laptop (Windows) Wired internet connection Noise-cancelling headset Quiet workspace
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
