Job Description Summary

Job Description

Job Type: Classified

Job Classification: 5960 - Visitors Center Clerk

Salary Grade: 1

Pay Range

Hiring Range: $15.75 - $18.51 Per Hour

Pay Range: $15.75 - $21.26 Per Hour

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience education licenses training and internal equity.

• Pay Range is the entire compensation range for the position.

Pima County Parks and Recreation has a unique part-time opportunity managing the visitor center/community center located in Summerhaven on Mt Lemmon. The Visitor Center Clerk provides helpful information to the public at Pima County visitor centers manages the retail counter in the gift shop and performs clerical tasks such as word processing and data entry while assisting with filing records answering inquiries and ensuring a positive experience for all guests.

Essential Functions:

As defined under the Americans with Disabilities Act this classification may include any of the following tasks knowledge skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the departments need and will be communicated to the applicant or incumbent by the supervisor.

• Provides general information to visitors regarding the centers services programs local attractions and other relevant information;

• Assists visitors with inquiries guiding them to resources answering questions and directing them to appropriate staff or areas;

• Receives processes and verifies payments for services ensuring accurate cash handling and issuing receipts;

• Maintains and organizes records files and logs related to visitor services programs and center operations;

• Performs data entry tasks updating visitor records reservation systems and other databases accurately;

• Ensures that promotional materials brochures and informational displays are stocked organized and up to date;

• Aids in scheduling and coordinating tours events or other activities for visitors;

• Operates office equipment (e.g. phone systems printers computers) and ensures smooth day-to-day operations;

• Assists with maintaining cleanliness and organization of the visitor center including restocking supplies;

• Collects sorts and distributes incoming and outgoing mail for the center;

• Types prepares and distributes routine correspondence and materials as needed for departmental purposes;

• Manages the retail counter in the Gift Shop to include customer service transacting sales using the register restocking inventory performing inventory counts and overseeing the retail displays;

• Performs daily cash drawer count with department staff at open and close of day per their shift;

• Assists in the preparation and distribution of reports or other documents related to visitor services and operations.

Minimum Qualifications:

High School Diploma or General Education Development (GED) certificate AND two years of experience performing office clerical tasks INCLUDING providing customer service to varied populations.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the Education and Work Experience sections of the application. Do not substitute a resume for your application or write see resume on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies specifically addressing the required and preferred qualifications.):

• Minimum three (3) months experience providing customer service.

• Minimum three (3) months experience supervising volunteers or employees.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates: Valid driver license is required at time of application.ValidAZdriver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicants suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services review and approval of the candidates driving record.

Special Notice Items:The County requires pre-employment background checks. Successful candidates will receive a post-offer pre-employment background screening to include verification of work history education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Work Requirements:Physical and sensory requirements will be determined by position.

Working Conditions:Working conditions will be determined by position.

EEO Information:Pima County Government is an Equal Employment Opportunity employer.We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race color religion national origin age disability gender sexual orientation kinship political interest or any other characteristic protected by law.