Income Officer
Income Officer
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Job Description
Salary:30559 - 32654
Hours per week:37 hours
Interview date:Tuesday 29 July 2025
Housing - Delivering Vital Community Services
The Housing Income Team delivers day-to-day operational resources financial control business planning income management and performance management for the landlord service. The team is responsible for maximising income from rent service charges insurance and rechargeable works.
Your role will focus on arrears prevention but where necessary take action to recover the debt in accordance with the department policy and represent the Council in possession proceedings at the County Court. You will offer advice to help increase customers ability to repay outstanding debts and to monitor repayment agreements helping them to sustain their tenancy. There will be opportunities to be involved in project work alongside the Financial Inclusion Officer and Income Manager.
We are looking for a candidate who can negotiate and communicate with diplomacy and tact. Experience in managing rent arrears working in a debt recovery function or within a housing management setting is essential. You will also understand welfare benefits and current social housing policy and be a team player who can demonstrate excellence in customer service.
Why us
Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here!
Please download and read the role description and person specificationcarefully before you apply as well asOur Identity.
The council is committed to creating an environment of positive working relationships where everyone feels engaged supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead work and act to deliver our services. We will not tolerate discrimination bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion dignity trust and respect which is underpinned by our vision and Our Identity framework.
For more details contact Margaret PaffettSenior Income Officer at .
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read ourstatement of commitment to equality and inclusion.
Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldnt want you to miss out on any important updates or interview invitations. Thank you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
- Accounting Software
- Accounting And Auditing
- Accounts Receivable
- Accounts Reconciliation
- Computer Data Entry
- Cooperate risk management
- Accounting & Finance
- Collection And Recovery
- Account Management
- Cash Management
- Communication
- Conflict Management
- Microsoft Excel
- Telephone Skills
- Customer Relationship
