Guest Experience Agent, Columbia Icefield

The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit services and amenities; by promoting and selling all of our related products and services and ensuring a seamless experience for guests throughout their experience.

Guest Experience Agents come across thousands of guests a day from all over the world so being upbeat and professional while up to date on all Pursuit products discounts and promotions is key. Attention to detail and effective communication skills are a must but a passion for making a difference for each guest is the most important aspect of this position. This position includes indoor and outdoor components meaning that your working week may vary.

The starting salary for this position is $18.00 per hour

This is a fukl-time seasonal position beginning immediately and running until October 18 2025.

• $19.00 per day housing and meals (based on double occupancy)
• Refer a friend to the team and earn a $250 referral bonus!
• Join an inclusive global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays dining and retail.
• Access subsidized mental health and wellness resources.

• Directing guests through parking and arrival areas while giving a warm welcome prior to entering the Glacier Discovery Centre (GDC)
• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Providing guests information on the local area
• Assisting with tour group check-in and coordinating with Dispatch regarding any changes
• Ticket validation as guests begin the Columbia Icefield Adventure and Skywalk tours
• Loading & coordinating guests and tour groups on/off Coaches and/or Ice Explorers
• Operating the point-of-sale system with accuracy and efficiency including responsible handling of cash credit cards and cash out forms
• Communicating with co-workers and management forwarding observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

• Organization and time management skills are a must but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Previous guest service and cash handling experience an asset
• Guest service-oriented mindset and a passion for delivering memorable experiences
• Ability to think on the fly and outside the box with a positive attitude
• Second language is an asset
• Mature energetic dependable and self-motivated
• Enjoy working with a team in a busy fast-paced environment
• Good conflict resolution and problem-solving skills an asset
• Must enjoy working outdoors even in challenging mountain weather conditions
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Be prepared for all season weather (Snow Rain Wind Hail)
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be Always Honest all employees must consent to a criminal record check
• Standard First-Aid or higher an asset

• Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.Youllspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees lakes and blue-bird skies; rather than buildings freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance) as

We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.