Guest Experience Agent & Cash Control, Columbia Icefield

The Guest Experience Department principally assists all guests by providing information on Columbia Icefield and Pursuit services and amenities; by promoting and selling all of our related products and services and ensuring a seamless experience for guests throughout their experience.Guest Experience Agents come across a variety of guests everyday from all over the world so being upbeat and professional while up to date on all Pursuit products and processes is key. Attention to detail and effective communication skills are a must especially as this particular position will be within our Groups Check In Office.

The Cash Control position plays a major supporting role to the Guest Experience team as well as cash out support to all lines of business at the Columbia Icefield. They routinely prepare deposits tip outs financial reports and ensure all financial records are accurate and reported in a timely manner to our corporate offices. They foster a professional and service-oriented relationship with our wholesale partners and internal lines of business. This role requires a self-motivator who can work without direct supervision and is patient and eager to collaborate with colleagues to solve problems and learn as a team.

The starting salary for this position is $18.00 per hour

This is job is posted as part of our seasonal hiring for Summer 2025 and will begin as soon as possible until October 13 2025

• $19.00 per day housing and meals (based on double occupancy)
• Refer a friend to the team and earn a $250 referral bonus!
• Join an inclusive global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays dining and retail.
• Access subsidized mental health and wellness resources.

• Educating guests on Columbia Icefield experiences and guiding them through the check in process
• Assisting with tour group check-in and coordinating with Dispatch regarding any changes
• Coordinating guests and tour groups on/off Coaches and/or Ice Explorers
• Operating the point-of-sale system with accuracy and efficiency including responsible handling of cash credit cards and cash out forms
• Reconciliation of daily cash outs for all lines of business at the Columbia Icefield Ticket Sales multiple F&B Outlets Retail verifying against reports from multiple sales systems and processors
• Preparation of daily deposits and tip outs
• Troubleshooting transactions discrepancies and correcting any errors while also reporting variances and abnormalities
• Auditing cash credit card and billing transactions and verifying group orders to ensure accuracy
• Corresponding with Banff Cash Control and Wholesalers to supply receipts and billing/audit reports
• Preparation of financial reports and creating accurate and up to date financial records ensuring compliance with accounting procedures
• Managing float inventories in safe and cash recycler
• Communicating with co-workers and management forwarding observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

• Organization and time management skills are a must but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Proven strength in problem solving conflict resolution attention to detail and ability to make decisions independently and with a positive attitude
• Mature energetic dependable and self-motivated
• Experience with RTP Simphony Retail Pro Eigen and CI server for cash recycler an asset
• Previous cash handling and point of sale system experience an asset
• Accounting experience is an asset
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Enjoy working with a team in a busy fast-paced environment
• Comfortable working on your feet for extended periods of time
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be Always Honest all employees must consent to a criminal record check

• Beautiful.Youllbeworkingintheiconicunforgettableand inspiring location.Regardless of what your role is with usyoullreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.Youllbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.Youllspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees lakes and blue-bird skies; rather than buildings freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking stair climbing bending reaching lifting (up to 50 pounds withassistance) as

We work as a team and believe that we succeed together these job duties may change based on the needs of the team and company as a whole.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race colour age religion gender sexual orientation disability veteran status and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however please note that only applicants selected for further consideration will be contacted.