Claim Specialist
Claim Specialist
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Job Description
Claim Specialist
Job No: 676412
Brisbane - Inner Suburbs & CBD Brisbane - Outer Suburbs
Permanent Full Time
Call Centre Insurance Contact Centre
A 3
Drive Your Career Forward with Suncorp Become a Motor Claim Specialist!
Are you passionate about delivering exceptional customer service Do you thrive on helping others in their time of need Join Suncorps Motor Lodgement Team in Brisbane and make a real difference every day.
Were currently hiring Full-Time Motor Claim Specialists to support our customers through their motor claim journey. Whether youre early in your career or looking for a new challenge this could be the perfect opportunity for you.
Why Join Suncorp
As a Motor Claim Specialist youll be the first point of contact for customers dealing with vehicle damage or weather-related incidents. Youll help guide them through the claim process with care confidence and empathy.
Position Overview:
- Job Title: Motor Claim Specialist
- Location:Hybrid Role remote with occasional in-office requirements(post training period)
- Salary: $% Super performance-based incentives
- Start Date: Monday 21st July 2025
- Work Model: Hybrid working post probation period
- Training Location: Onsite at our Brisbane office 7 weeks of full-time paid training (MonFri 8:30am4:30pm)
- Holiday Restrictions: Please note no leave can be taken during the 7-week training period
- Shift Pattern: Monday to Friday start window between 8:00am and 10:00am
Please note: Start window means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.
What Youll Be Doing
- Providing friendly and efficient customer service via phone.
- Handling motor claim enquiries with empathy urgency and accuracy
- Building rapport and trust while navigating customers through their claim
- Working collaboratively with your team to balance service risk and performance
What Were Looking For
- Strong communication skills and a customer-first mindset
- Confidence using multiple computer systems and tools
- Resilience empathy and the ability to manage sensitive situations
- Team players who are committed to growth and learning
- Previous call centre experience is a plus but not required well teach you everything you need to know
What We Offer
- Competitive Pay: $% Super performance based incentives
- Work Type:Hybrid Role remote role with occasional in-office requirements (post training period)
- Employee Benefits: Discounts at 400 top retailers and 25% off on Suncorp Insurance brands
- Career Development: Study support and development pathways
- Parental Leave: 20 weeks paid leave for eligible primary carers
- Wellbeing Support: Health insurance discounts and gym memberships
Note: Benefits may vary by role location and level. Learn more about Suncorps benefits here.
Our Culture & Values
At Suncorp were driven by our purpose: building futures and protecting what matters. With over 100 years of experience were proud of our inclusive culture customer focus and dedication to doing the right thingalways.
We believe in caring deeply acting courageously and doing whats right and wed love for you to bring your unique self to our team.
Ready to Chase the Sun
Apply now to kickstart your journey with Suncorp as a Motor Claim Specialist. Even if you dont meet every requirement wed still love to hear from you!
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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