Manager, Service Delivery
Manager, Service Delivery
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$ 119000 - 140000
1 Vacancy
Job Description
Job Title
Manager Service DeliveryJob Description Summary
The incumbent is responsible for the overall management of a cluster of projects within a market sector and supervises the account managers assigned to individual projects. Specific responsibilities include customer relations/retention quality assurance oversight employee assessment/development staffing budget oversight cost containment and reduction short/long range planning problem solving and new product/service delivery.Job Description
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
The Area Manager reports to the Director of Operations working in conjunction with special services personnel and is responsible for the following activities:
Manages the overall activities of a cluster of projects and supervises account managers and supervisors.
Maintains/monitors customer contacts (owner tenant property management) profiling customer needs/expectations and changes in customer priorities while development/implementing account retention strategies
Develops and implements quality assurance methods and procedures overseeing same and assessing quality levels achieved by individual account managers
Measures/assesses performance and potential of employees and recommends employees for current/future staffing needs
Coordinates career development program for management/non-management employees providing leadership in assessment planning and follow-up evaluation of staff as well as participating in self-development
Monitors/evaluates budgets and plans/coordinates future budget/special funding requests
Administers cost containment/reduction activities among assigned sites and management personnel
Provides short range/long range planning to include initial overall planning with the Director of Operations and one-on-one activities with account managers and customers
Remains knowledgeable in new product/service deliver and communicates same to account managers for use/implementation on site
Demonstrates excellent oral and written communication skills
Demonstrates excellent interpersonal skills being able to work effectively with all levels of personnel and client
Establishes and maintains the respect and confidence of clients and Services employees
Actively promotes and sales additional services and to client accounts and building tenants
SUPERVISORY RESPONSIBILITIES if any:
Supervises Building Managers
REQUIREMENTS (Knowledge Skills Abilities and Education and/or Experience):
Minimum (5) years of progressive Management/Operations experience in facilities maintenance and janitorial services.
Must have the ability to partner with all levels of employees and build relationships.
Must have strong employee relations and management skills.
Must demonstrate stand-up presentation skills.
Must have proficient computer skills Word Excel PowerPoint and E-mail.
Most possess excellent managerial and conflict resolution skills.
Must have the ability to multi-task and excel in a fast-paced and dynamic work environment.
Most possess extensive investigative experience.
Must be able to prepare comprehensive reports and represent ideas clearly and concisely both orally and in writing.
Must have the ability to exercise sound judgment and make decisions in a manner consistent with the essential functions of the job.
Desired Traits:
A dynamic individual with initiative and a high energy level.
An individual who emphasizes teamwork and collaboration.
Must have the ability to thrive in a fast paced service environment.
Must possess strong organizational skills and an entrepreneurial drive.
Must be an individual who is self-directed and exhibits a high level of confidence.
Must have a flexible interpersonal style
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from work. In addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $119000.00 - $140000.00
C&W Services is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.
INCO: C&W ServicesRequired Experience:
Manager
Employment Type
Full-Time
