Student Services Specialist (Transfer Center)

Orange Coast College (OCC) engages in a wide range of collaborative efforts aimed at fostering a culture of educational excellence and inclusivity. With a commitment to providing high-quality academic programs and student-centered support services OCC creates an environment where all students can thrive. As a diverse and globally-minded institution the college takes pride in initiatives that empower student communities by promoting cultural synergy across departments including the Office of Student Equity the Global Engagement Center and the Multicultural Center.

OCC is a recognized leader in preparing students for transfer to four-year institutions and holds the prestigious designations of both a Hispanic-Serving Institution (HSI) and an Asian American Native American and Pacific Islander Serving Institution (AANAPISI). The college also boasts state-of-the-art facilities and is the first community college in Southern California to offer on-campus residential housing with over 300 apartment units further enhancing the student experience.

Orange Coast College Employee-Student Demographic Information

D.E.I.A. - Diversity Equity Inclusion Accessibility and Anti-Racism
The Coast Community College District (Orange Coast College Golden West College and Coastline) continues to strengthen our efforts around diversity equity inclusion access and anti-racism. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable diverse inclusive and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity Equity Inclusion Accessibility) and will be actively listening assessing and evaluating this throughout each stage of the application recruitment and interview process.

• Coordinates projects and activities for a student services program.
• Provides technical information to students instructors counselors and others in the assigned program.
• Works with students counselors instructors and other staff to address students needs within the assigned program; advocates for student needs.
• Creates maintains and delivers program resource information presentations reports correspondence and promotional materials.
• Assists with preparation and planning schedules for workshops informational sessions and program orientations for new and/or prospective program participants.
• Provides information and technical assistance regarding specialized program guidelines and applicable state and federal laws college and program policies rules and regulations.
• Interprets and conveys specialized program guidelines and applicable state and federal laws college and program policies rules and regulations to students instructors counselors and others.
• Maintains approved budgets transaction records and audit trails including those for projects and grant-funded activities.
• Researches and may reconcile expenditures initiates budget allocation changes and reassignments of funds to and from various accounts works with accounting staff to ensure compliance with business practices and regulations.
• Meets with prospective and enrolled students individually and in groups to provide program-related guidance and advisement.
• Prepares designs and maintains correspondence reports presentations brochures and various program materials.
• Collects updates and maintains relevant confidential student information in student database and files and/or special program databases and/or additional corresponding reporting systems.
• Monitors and responds to requests for service and refers/schedules student appointments for program services as needed; maintains records related to student changes and/or needs.
• Verifies and reviews forms for completeness accuracy and quality control against established policies and procedures; applies departmental and program policies and procedures in determining completeness of applications records and files.
• Assists with the hiring process for student assistants and other staff as assigned.
• Schedules trains and provides work direction to student assistants and/or other staff as assigned.
• Researches and assists in analyzing and interpreting guidelines and regulations associated with the assigned program.
• Coordinates workflow and the implementation of policies and procedures.
• Performs technically complex and difficult student advising and processing with minimal supervision.
• Assists with data collection for the preparation and dissemination of program reports and maintains necessary database records.
• Develops creates maintains and disseminates program communication materials.
• Plans organizes facilitates and assesses co-curricular student activities excursions and events.
• Serves as program liaison on campus District-wide and among external entities such as community organizations local and state institutions and partner organizations.
• Performs other related duties as assigned that support the objective of the position.
• Required to abide by all District policies and procedures including Board Policy 3050 Code of Professional Ethics.

• Requires the ability to perform the essential responsibilities and functions of the position.
• Requires the ability to learn and apply knowledge to support curriculum development processes to know recording and monitoring master calendar and school schedules interpret budget information and processing of payroll transactions.
• Requires the ability to prepare spreadsheets graphs and charts.
• Requires the skill sets to perform the responsibilities of the position including delivery of student service advisory and advocacy services.
• Requires the ability to learn interpret and apply District state and federal requirements and objectives for academic achievement.
• Requires the ability to work cooperatively with students faculty and staff as well as external service providers families community organizations and other agencies. 7. Requires the ability to exercise independent judgement.
• Requires the ability to prepare spreadsheets graphs and charts.
• Requires the ability to learn about basic budgeting and information systems used by the department/division/college within a reasonable time frame.
• Requires the ability to develop and maintain active advocacy relationships with students.
• Requires the ability to organize and prioritize work and manage time to meet established program deadlines.
• Requires the ability to communicate in a professional manner orally and in writing in both formal and informal settings with students faculty staff managers and others involved with the program.

• The general physical demands working conditions and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
• Essential functions will vary by position.
• As defined by Title I of the Americans with Disabilities Act (ADA) and Californias Fair Employment and Housing Act (FEHA) the District shall engage in a timely good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and provide reasonable accommodations for employees or employment applicants who because of their disability are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

• The position requires an Associates degree in social science education or related field along and two years in a highly responsible technical/administrative support capacity involving frequent customer contact preferably in an educational environment. Or any combination of education and experience that would provide the required equivalent qualifications for the position.

• Demonstrated evidence of responsiveness to and understanding of the racial ethnic disability gender identity sexual orientation socioeconomic academic and cultural diversity within the community college student population including students with different ability statuses (e.g. physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom.

• Customer service experience working with students faculty staff and the general public in an educational setting
• Experience with marketing and mass communication
• Technology experience with a wide range of platforms

• May require a valid drivers license.
• May require proof of US citizenship or Permanent Resident Status if federal database access is required.

• Work is performed indoors where minimal safety considerations exist.

TheSELECTED CANDIDATEisrequired to complete the following before employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidates expense. (Clearance must be received before the first day of employment)
• Present original documents for proof of eligibility to work in the United States.
• Participate in a new hire onboarding appointment with an Employment Services Representative.

1. A complete Coast Community College District Online Employment Application.
2. Responses to Supplemental Questions(please provide clear and detailed responses as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume put see resume or N/A or leave blank).
3. ACover Letterhighlighting your experiences relevant to this position and addressing the minimum and essential qualifications including your demonstrated evidence of D.E.I.A. (Diversity Equity Inclusion Access). (Upload as a separate attachment - PDF recommended.)
4. A current Rsum of professional and educational background and experience (upload as a separate attachment - PDF recommended).

*Documents not requested in the job announcement will not be considered