Student Accounts Specialist
Student Accounts Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
For more than 150 years the School of the Art Institute of Chicago (SAIC) has been a leader in educating the worlds most influential artists designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report SAIC provides an interdisciplinary approach to art and design as well as world-class resources including the Art Institute of Chicago Museum on-campus galleries and state-of-the-art facilities. SAICs undergraduate graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the worldas seen through notable alumni and faculty such as Michelle Grabner David Sedaris Elizabeth Murray Richard Hunt Georgia OKeeffe Cynthia Rowley Nick Cave and LeRoy Neiman.
Assists Student Financial Services in daily processing related to the student account. Monitors account receivable activity for currently enrolled students. Performs regular Collection outreach to enrolled students whose student accounts are past due/delinquent through the academic year.
Please click on the links below to view our competitive comprehensive benefits package:
- Hiring Range
- Benefits
- PTO Overview
- Job Classification: Full-Time Salaried Staff
- Grade Level: 6
ESSENTIAL FUNCTIONS:
- Manages and runs monthly billing processes for currently enrolled students. Coordinates billing activity across departments including but not limited to Residence Life Health Services Continuing Studies Media Center Library and ARTICard. Assists in developing a billing schedule coordinating bill processing and distribution. Assures accuracy of bills generated.
- Reviews assigned charge and payment accounts for accuracy and ensures complete and continuous reconciliation of accounts. Partners with Museum Central Accounting Department to identify discrepancies and appropriate corrective action(s).
- Operates institutional student account collection efforts including assisting in developing and implementing outreach campaigns identifying student populations with past due/outstanding balances placing/removing enrollment holds and creating individual payment plans.
- Manages Transact system activity including payment set-up and adjustments end-user access requests system messaging and resolving payment and posting issues. Works with external partners to implement system upgrades. Partners with the Associate Director of Systems and Technology and Student Information Systems (SIS) staff.
- Assists with the financial aid and payment refund processes and operates refund processes when primary refund processing staff is not available. Assists in the processing of Continuing Studies refunds. Serves as reviewer/approver for wire transfer refunds and secondary reviewer/approver transactions requiring heightened review including the institutional refund threshold for large amounts.
- Responds to inquiries on student accounts from students and other departments. Advises on the status and details of their account. Acts as liaison between student and other departments regarding student account details.
- Processes all manual wire transfers and credits payments to student accounts. Works with internal and external partners to identify appropriate processing of wire transfers with incomplete information.
NON-ESSENTIAL FUNCTIONS:
- Makes recommendations on policies and procedures process improvements and reporting needs related to student accounts. Develops and maintains documentation for developed procedures.
- Notifies staff throughout the year as major or mass student account events occur such as holds and fees are pla
- Assists in training Student Financial Services staff as appropriate on student account systems policies and Assures accuracy of student account information communicated by staff.
- Attends inter-departmental meetings as Student Accounts representative.
- Attends and assists in school related functions including but not limited to annual new student orientation graduation and admissions events. Some weekendwork required.
- Attends conferences and workshops within the field.
- Performs other duties as assigned.
EDUCATION AND EXPERIENCE REQUIRED (an equivalent amount of training education and experience will be considered)
- Associate degree and/or a combination of education and 3 years of student accounts experience preferred.
- Previous accounting experience and knowledge of basic accounting principles preferred.
- Previous student accounts bursar and financial aid experience highly preferred.
- Experience in higher education preferred.
- Experience using PeopleSoft and Transact systems highly preferred.
- Experience in a customer service role preferred.
- High level of MS Excel experience highly preferred.
KNOWLEDGE SKILLS AND ABILITIES
- Ability to work independently with minimal supervision
- Microsoft Excel competency
- Ability to communicate effectively with people and other departments
- Knowledge of policy and ability to apply that to unique situations
- Ability to make objective decisions using sound judgment
- Skilled in Problem Solving
- Basic math skills
WORK ENVIRONMENT
- Hybrid On-campus in office 2-3 days per week
- Some travel is required for professional development conferences
UNION: This position is part of a bargaining unit represented by AFSCME Council 31.
The Art Institute of Chicago is an Equal Opportunity Employer that recruits hires and promotes qualified individuals without regard to race religion sex sexual orientation gender identity age national origin ancestry veteran status or citizenship. The Institute complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process please contact the Department of Human Resources at .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
