Customer Support Executive
Customer Support Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position: Customer Support Executive
Join our fast-growing team at Xcool an innovative online platform revolutionizing how people learn music and the performing arts. Be a key player in building scalable solutions that impact students and teachers globally.
Responsibilities:
students have booked their online classes the CSE will assist them in onboarding on the platform and getting started wtih their classes
with students and teachers on on-going basis to ensure that classes are conducted smoothly
any scheduling issues.
communication with students throughout and encourage renewals
updating all the required reports
new leads calls /follow up calls as & when required.
closely with internal teams (operations/ tech) to ensure a smooth experience for students & teachers
Requirements:
proficiency in spoken and written English Telugu Tamil
working in rotational shifts including night shifts to accommodate US-based customers
communication and interpersonal skills for customer engagement across multiple channels
to understand customer needs collaborate with the management team and successfully close bookings
experience in online education especially in music is a valuable asset
Required Experience:
Junior IC
Employment Type
Unclear
