Customer Service Representative I - Bilingual
Customer Service Representative I - Bilingual
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Job Description
Job Details
Description
Job Summary
The primary purpose of the Customer Service Representative I - Bilingual is to resolve all borrower inquiries on current mortgage loans received either via inbound/outbound calls. As a bilingual representative this position handles inquiries in the customers preferred language.
Essential Duties and Responsibilities
- Responds to borrower inbound calls concerning their account ensuring high quality service adhering to productivity and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
- Prioritizes the needs of the business completing assigned outbound calls as inbound call volume permits.
- Completes follow-up tasks to ensure customer satisfaction and resolution.
- Miscellaneous duties as assigned.
Position Requirements
Education
- High school diploma or equivalent required
Experience
- General call center experience preferred
- Experience with loan servicing a plus
- Experience using specified second language in a professional capacity is preferred. Language testing may be required.
Functional/Technical Skills
- Effective verbal and written communication skills in both English and specified second language.
- Strong customer service skills
- Ability to problem-solving
- Ability to work in a fast-paced environment
- Ability to multi-task and manage time effectively
- Working knowledge of Microsoft Windows applications
Benefits:
Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans dental and vision insurance. We provide short term and long-term disability insurance basic life insurance 401(k) and 10 employer paid holidays. In addition we offer supplemental benefits to include life insurance critical illness and accident plans.
Environmental/Physical Demands
Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sustain predictable work attendance communicate with others frequently required to stand walk sit and use arms hands and fingers to reach handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Pursuant to the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of all activities duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.
Required Experience:
Unclear Seniority
Employment Type
Unclear
