Senior Manager, Business Strategy
Senior Manager, Business Strategy
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$ 90000 - 180000
1 Vacancy
Job Description
Position Summary...
Walmart is redefining how we serve our customers by transforming our internal capabilities and experiences. As part of this transformation the Customer Engagement Services (CES) organization is launching a Customer Success team focused on supporting internal lines of business with strategic guidance advocacy and operational excellence.We are seeking a Senior Manager of Customer Success to lead this effortan experienced relationship-driven and strategic leader who can act as a trusted advisor to Walmarts internal teams enabling them to achieve their goals while aligning with broader enterprise strategies.
What youll do...
What Youll Do
Customer Relationship Management
- Serve as the primary point of contact for assigned business units developing deep relationships and becoming a trusted advisor.
- Learn and speak the language of the business units to ensure alignment and relevance.
- Establish regular touchpoints and engagement plans with executive stakeholders.
Strategic Planning & Execution
- Develop and execute a tailored Customer Success strategy for each business unit focused on adoption satisfaction and measurable outcomes.
- Collaborate on long-term roadmaps that align with customer needs and organizational goals.
- Track success metrics and communicate progress to stakeholders and leadership.
Cross-Functional Collaboration
- Partner with internal teams such as Product Engineering Sales Marketing Renewals and Professional Services to deliver a seamless customer journey.
- Ensure cross-functional alignment around key initiatives launches and priorities.
Customer Advocacy
- Collect analyze and present internal customer feedback to inform product service and operational improvements.
- Champion the voice of internal partners in strategy conversations ensuring their needs shape Walmarts direction.
Performance & Value Optimization
- Monitor customer performance and engagement metrics proactively identifying areas for improvement.
- Drive increased adoption of tools and services identifying opportunities for innovation and business impact.
- Support revenue and cost-efficiency initiatives through strategic insights and recommendations.
Change Management & Enablement
- Lead or support key change initiatives that impact teams ensuring readiness alignment and successful adoption.
- Provide guidance training and communication to facilitate understanding and engagement with new systems or processes.
Leadership & Team Collaboration
- Act as a senior member of the CES organization mentoring junior team members and helping define scalable processes.
- Contribute to the development and maturity of the Customer Success function at Walmart.
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Preferred Qualifications...
Primary Location...
702 Sw 8Th St Bentonville AR 72716 United States of America
Required Experience:
Senior Manager
Employment Type
Full-Time
