Tenancy Sustainment Officer
Tenancy Sustainment Officer
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Job Description
Could you be our missing piece
Adullam has opportunities available to join our Team in Bury.
About the role
- The main purpose of this role is to provide housing management related support people with multiple and complex needs as part of a service for those who have lost their home or been rough sleeping.
- You will be responsible for assessing people for the scheme against criteria.
- Once moved in you will ensure the standard of their home by completing safety tasks and home inspections and assisting service users to develop the skills needed to manage a home via budgeting and financial inclusion work.
- The role works on a rota to contribute to the staffing of a 24-hours-a-day service.
- The role is full time of 37.5 hours per week. The shift pattern is 7.5 hours a day between the hours of 8am and 8pm weekdays with an occasional weekend shift either Saturday or Sunday every 3 weeks.
- to deliver activities and some elements of the service outside of normal working hours.
- You will be expected to work within the organisations charitable aims and objectives and contribute to the maintenance and development of the Associations values culture and ethos.
About you
We are looking for a Tenancy Sustainability Officer with:
- An awareness of issues relating to vulnerable individuals and those that have faced multiple disadvantages.
- Experience of overcoming barriers to housing faced by those who may be excluded from the housing register.
- An organised person who can multitask
- A tasks completer / finisher with an evidenced ability to follow policy and processes.
- Practical skills to support service users in activities of daily living required for independence.
- Skills in recording and reporting tenancy notes via an online Customer Relationship Management system; both online and via a mobile device such as a tablet.
- Skills and experience in managing rent accounts and following arears processes.
- Experience of health and safety and a track record of maintaining standards of premises.
- Experience of working within safeguarding policies and procedures and of identifying monitoring and reporting safeguarding concerns.
- An ability to demonstrate our values and behaviours and work within our Christian ethos.
Although lived experience is not essential it is welcomed as part of our workforce. Adullam understands that lived experienced means people have valuable direct knowledge of how it feels to be in receipt of support services and what needs to change for the better.
Our offer to you
We are a friendly people-focused organisation making sure to prioritise and take care of the overall wellbeing of our staff whilst helping them strive for excellence and reach their full potential. There is training available to help you progress in your chosen career and friendly but focused management that will help oversee your growth.
This role is salaried at 25389.00 dependent on experience and skill set evidenced at interview.
In addition to your salary we also have a list of generous benefits and initiatives that will help support you and your family both in and outside the workplace.
- 25 days annual leave increasing to 30 days with service plus Bank Holidays
- Two extra days leave for no unplanned absences each calendar year.
- Westfield Health Plan
- Westfield Rewards/ Discounts
- Pension Plan
- Death in Service benefit
- Multidimensional wellbeing programmes and family friendly policies for staff
About us
- Adullam Homes Housing Association Ltd is a Community Benefit Society an Association created to support vulnerable individuals and households.
- Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos.
- We provide quality housing deliver tailored support plans training education and employment opportunities to help people achieve stable lives and realise their full potential.
We are passionate about actively encouraging applicants from all cultures backgrounds and are committed to treating our teams fairly and with respect irrespective of their background disability or any other protected characteristic and this starts with our recruitment process.
Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children young people and adults accessing our services. We expect all staff volunteers and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check scrutiny of employment history and robust references checks.
Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships.
The Association
Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham Adullam has expanded into new geographical locations and developed new services.
Over the years it has introduced and run innovative projects to offer tenants residents and service users opportunities for housing support education and training.
The Benefits
Testimonials
- Yehudit Poloway
Service Coordinator
What keeps me going is that every day I discover a new strength and talent in myself and get inspired by the people that I support.
- Temitope Kuforiji
Concierge
Adullam is an excellent association with strong Christian values and great employee support. As a mother of three Ive thrived there while maintaining a work-life balance. Im proud to be associated with this amazing association and encourage you to consider working here.
- Gary OSullivan
Property Services and Operational Manager
Adullam Homes has given me support and guidance to become a property service manager and fulfil my passion in providing supported housing to our residents and colleagues. A great place to work it is like a second family. 15 years of remarkable achievements and memories.
- Jade
Klair People Assistant
Straight after university Adullam has helped kickstart my career. I work with amazing supportive people with great expertise which provide me with continual growth experience and learning opportunities.
- Grace Adegoke
Service Coordinator
The feeling we get from helping and supporting people in achieving their dreams is second to none. Adullam gave me the opportunity to realise this dream and fulfil my purpose.
- Helen Smith
Property Services and Operational Manager
I joined Adullam in 2010 and returned in 2014. Ive worked my way up to Property Services and Operational Manager. I oversee the Recovery Service helping people overcome addiction which Im passionate about. My role is dynamic and keeps me busy; this job is never the same two days in a row. Adullam has supported me as a senior member of staff and provided great opportunities.
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
