Call Centre Advisor

Job title: Call Centre Advisor

Department: SoppSopp First Response Team

Location: Peterborough or Halifax. This position is office based you will need to live within commutable distance of the office.

Hours Available: We offer a viariety of shifts ranging from Monday - Friday and 4 days on 4 days off. We are a 24/7 operation and so working hours would reflect this this vacancy does not work night shift.

Salary: Starting from 24570.00

Start Date: TBC

Were looking for a Call Centre Advisor to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britains fastest-growing private companies.
**Great career development opportunities grow with us.

About the role

We are looking for people to join our 24/7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.

Key responsibilities

• Record accurately the first notification of loss following a motor traffic accident
• Deal with telephony enquiry from Customers Repairers Clients and Third Parties with the agreed service levels
• Manage queries presented during that inbound enquiry to conclusion only escalating where necessary
• Assist with administrative tasks and emails
• Using MRNs bespoke software and databases to record update and maintain information relating to each claim
• Manage own workload prioritising each day and ensuring any tasks are complete
• Provide accurate updates to team managers and customers as required
• Ensure that all SLAs are met and exceeded

Skills and experience

• Excellent customer service and communication Skills
• Ability to handle a high volume of calls daily
• Excellent written and verbal communication skills
• Able to manage own time and workload
• Strong multitasking abilities
• High attention to detail and accuracy
• Experience of working in a target driven environment desirable
• Experience within the insurance and claims industry desirable

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group looking after team members is a major priority. Whether youre at our smart Halifax or Peterborough offices one of our AAR sites or working from home well make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first to impressive rewards for our employee of the month and little perks like free fruit and cereal well go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UKs 100 fastest-growing private companies we employ more than 700 team members nationwide.

We work with some of the UKs largest fleets and insurance companies supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Want to know what its like to work with us Take a look at our purpose and values. They define who we are and how we work with team members customers and suppliers:

Purpose: Make someones bad day better

Values:

• Make it happen Be accountable. Take the initiative work fast and do a great job.
• Strive for better Be bold. Challenge the norm make small improvements often.
• Win together Be a team-player. Win together learn together respect each other.