Desktop Engineer
Desktop Engineer
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Job Description
Job Summary:
We are looking for a highly experienced and self-motivated Desktop Support Engineer who will be working Mondays and Thursday (2 days a week) to provide advanced technical support across enterprise desktop infrastructure. The role requires deep expertise in Windows platforms SCCM Microsoft 365 administration Active Directory (on-prem and Azure) printer systems and a variety of enterprise IT environments. You will troubleshoot complex issues lead escalations and contribute to project delivery across global IT operations.
Key Responsibilities:
- Serve as an escalation point for complex desktop hardware software and application issues from Level 1 and Level 2 support teams.
- Provide expert break-fix and fault diagnosis support across Windows 10/11 macOS and approved enterprise software suites.
- Deploy and manage software applications patches and operating systems via Microsoft Endpoint Configuration Manager (SCCM/MECM).
- Administer and maintain Microsoft Active Directory including Group Policy Objects (GPOs) organizational units and security group membership.
- Support Azure AD user provisioning single sign-on (SSO) conditional access and integration with Microsoft 365 and Intune.
- Perform installation configuration troubleshooting and maintenance of network printers (HP Canon Ricoh etc.) including print server queue management.
- Troubleshoot network-related issues (e.g. IP conflicts VPN access DNS/DHCP issues) and coordinate with networking teams when needed.
- Manage user access licensing and settings within Microsoft 365 Admin Center (Exchange Teams SharePoint OneDrive).
- Conduct proactive maintenance performance tuning and endpoint hardening to ensure system stability and security.
- Work with vendors and third-party support for warranty repairs hardware replacements and AV/VC systems.
- Update and resolve incidents within ITSM platforms (e.g. ServiceNow Jira etc) according to SLA and escalation policies.
- Assist in IT asset management device inventory updates and lifecycle planning.
- Support new user onboarding hardware setup access configuration and remote support using tools like RDP AnyDesk or TeamViewer.
- Contribute to rollout of new projects including desktop refresh OS upgrade and cloud migration.
- Document knowledge base articles and technical procedures for recurring issues and standard processes.
- Provide technical mentoring to junior support staff and contribute to improving team processes and standards.
Requirements
Preferred Certifications:
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft Certified: Azure Fundamentals / M365 Fundamentals
- CompTIA A / Network
- ITIL Foundation (Understanding of Incident/Problem/Change Management)
Benefits
Compensation
400- 500 Euros per week Mondays and Thursday (2 days a week)
Preferred Certifications: Microsoft Certified: Modern Desktop Administrator Associate Microsoft Certified: Azure Fundamentals / M365 Fundamentals CompTIA A+ / Network+ ITIL Foundation (Understanding of Incident/Problem/Change Management)
Employment Type
Full Time
