Field Service Engineer
Field Service Engineer
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1 Vacancy
Job Description
Diasorin is a global leader in diagnostic solutions pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years weve earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.
Our broad offering of diagnostic tests and Licensed Technology solutions made available thanks to ongoing investments in research positions us as the player with the widest range of specialty solutions in the sector and identifies us as the Diagnostics Specialist.
Why Join Diasorin
Impactful Work: When you join Diasorin you become part of a team thats dedicated to improving lives. Your contributions will directly impact patient care making a meaningful difference in the world.
Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world expanding your horizons and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Diverse and Inclusive Culture: We believe in the strength of diversity and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive collaborative environment where everyone can thrive.
Join Our Team: If youre passionate about innovation diversity and making a positive impact on healthcare Diasorin is the place for you. Were looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.
Are you ready to be part of a dynamic team thats shaping the future of diagnostics Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier more connected world. Together we can make an impact!
Job Scope
The Field Service Engineer provides service to customers with regards to preventative maintenance retrofit installation troubleshooting and repair with minimal support.
Key Duties and Responsibilities
Maintain inventory of parts and supplies
Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
Manage an expense account service tools and spare parts inventories.
Interface daily with internal and external customers
Submit written reports
Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
Meeting daily service repair needs and driving customer satisfaction through service excellence
Exercising of judgement within defined procedures standards and company to policies and procedures is mandatory
Compliance of field service technical standards is required
Meeting departmental expectations regarding the following:
Response time
PM completion Rates
Service callbacks
Customer Satisfaction Survey Results
Service is provided Monday through Friday typically between the hours of 8 a.m. and 6 p.m. occasionally requiring extended workdays.
Other duties as assigned.
Education Experience and Qualifications
Technical school or military technical training equivalent in Electronics Technology or Computer Science required
Biotechnical training or associate degree or higher in an engineering discipline a plus preferred
1 Years Experience in one of the following: Field Service In-house Biomed Customer facing role required
High mechanical aptitude and good problem solving/communication skills (High proficiency)
Fluency in English as well as local language of the residential country is required (High proficiency)
Knowledge of electronic measuring equipment (Low proficiency)
Ability to work with a team (Medium proficiency)
Customer relationship skills. (Medium proficiency)
Licenses and Certifications
Valid Passport or eligibility required required
Standard Physical Demands
Possible exposure to Chemicals Lasers Excessive Noise etc. - Rarely
Possible exposure to mechanical biologic and chemical hazards
Travel Requirements
75% Travel may be required including international.
Requires travel on short notice; overnight travel may be required depending on service region requirements
What We Offer
Salary Range
The salary range for this position is 75000 - 95000 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including but not limited to educations skills work experience certifications etc. Beyond base wages Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits retirement and financial wellbeing time off programs wellbeing support and perks. Benefits may vary by role country region union status and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award if any depends on various factors including individual and organizational performance.
Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process please contact the North America Talent Acquisition Team at or 1- to request an accommodation.
The above job description is intended to describe the general content identify the essential functions and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.
Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.
Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen subject to applicable laws and regulations.
This position is not eligible for partnership with a third-party search firm vendor without expressed written consent from the Diasorin Human Resources Department.
Employment Type
Full-Time
