Sales Support Specialist
Sales Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WHAT YOU GET TO DO
- Handle inbound and make outbound calls emails and chats from real estate agents regarding their Equator account password resets and technical issues - these are warm leads no cold calling
- Upsell real estate agents current memberships for added value in receiving qualified leads for property listings
- Provide exceptional customer service by addressing inquiries promptly and efficiently
- Troubleshoot and resolve technical issues related to the Equator platform
- Conduct product demonstrations to showcase the benefits of Equators services
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the sales team to identify potential upselling opportunities
- Assist in the development and implementation of sales strategies to increase customer retention
- Generate and qualify leads
- Prepare and deliver regular reports on customer interactions sales activities and performance metrics
- Stay up-to-date with industry trends competitor offerings and Equators product updates
- Participate in ongoing training to enhance product knowledge and customer service skills
Qualifications :
WHAT ABOUT YOU You have...
- A Hunter mentality eager to create and nurture a sales revenue stream through lead generation and warm calling while meeting measurable sales goals
- Experience in an Inside Sales or client Account Management role ideally within a Real Estate Services or Cloud-based Web Services sector
- Experienced in customer service sales and customer retention with expertise in handling customer objections and escalations
- Experience working with one or more CRMs (e.g. Avature Encore or ) or Ticketing Tracking systems (e.g. Zendesk)
Additional Information :
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
Competitive salary based on your experience and skills at $14.85/hour plus uncapped monthly commissions based on upselling memberships
Good Health
Comprehensive insurance plans like Medical Personal Accident Benefit and Life Insurance
Happiness
Paid holidays (including the day after Thanksgiving) plus 19 days of paid time off for a total of 28 paid days off per year
Our Innovation Starts with YOU!
Altisources Vision to drive innovation that powers the mortgage and real estate lifecycle is made possible by an inclusive culture that celebrates the diverse voices of our employees. We believe that diversity in gender age religion ethnicity sexual orientation identity physical ability neurodiversity socioeconomic background and experience fosters creativity challenges groupthink and makes our Company stronger. At Altisource anyone can prosper and have a positive impact on our path toward success irrespective of their background.
We are committed to fair and impartial hiring training and growth opportunities. We also provide employee training to help foster their ability to work with one another in an inclusive manner. Altisource is an Equal Opportunity Employer and our employment decisions are based on merit qualifications and business
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
