Operational Excellence Tower Lead (O2C/S2P/R2R/H2R)

Roles

• Oversees the identification implementation control and sustainability of Continuous Improvement (CI) Digital and Innovation initiatives within the respective Tower (O2C/S2P/R2R/H2R) at AECOM.
• Collaborates closely with the GPO community and Service Delivery teams while managing the Ops Excellence Subject Matter Experts ecosystem to drive efficiency and operational excellence.
• Requires flexibility in working hours ensuring alignment with various time zones (US India Manila Romania UK) for effective global coordination.
•  Occasional travel to other GBS Centres is expected to facilitate collaboration and knowledge-sharing.

Responsibilities

Lean & Six Sigma Methodologies Implementation

• Oversees the ongoing training testing and certification of AECOM employees in Lean and Green Belt methodologies.
• Leads the integration of Lean Six Sigma to optimize processes reduce inefficiencies and elevate quality in alignment with set efficiency targets.
• Manages the annual maturity assessment for processes ensuring continuous framework improvements guiding teams through the scoring phase and delivering actionable recommendations for implementation.

Process Management & Governance

• Collaborates with the GPO to identify and drive process improvement opportunities.
• Leads initiatives to enhance process management frameworks ensuring end-to-end ownership and accountability.
• Oversees Governance with Ops Excellence SMEs within Service Delivery teams facilitating an ecosystem that prioritizes improvement ideas into Just do it actions Lean projects and Green Belt initiatives.

Automation Ownership Across the designated Process

• Responsible for developing a comprehensive Automation Roadmap to enhance process efficiency.
• Collaborates with business analysts and developers to ensure automation initiatives are aligned with strategic business goals driving measurable benefits.

Outcome Delivery

• Guarantees the achievement of measurable improvements in quality efficiency and customer satisfaction.
• Enhance transparency in service delivery through strong governance and reporting frameworks.
• Partner with stakeholders to ensure operations align with organizational objectives driving value realization and seamless operational consistency across geographies.

Domain Knowledge

• In addition to demonstrating prior use of Lean Six Sigma methodologies candidates must also possess domain expertise relevant to the role theyre applying for. For instance in an S2P role this includes a solid understanding of sub-processes level the ability to measure and track KPIs effectively and proficiency in leveraging RPA and other process-specific tools.

Qualifications :

• Bachelors degree in business Operations Management Engineering or a related field.
• Lean Six Sigma certifications: Lean (mandatory) and Green Belt (minimum).
• Black Belt certification is an added advantage.
• 810 years of professional experience ideally within a GBS or BPO organization.
• 45 years of expertise in operational excellence process improvement or related functions preferably to have worked as a Lean Six Sigma Black Belt in the previous role.
• Demonstrated contribution in leading large-scale process improvement and automation initiatives within a global matrixed environment and across O2C processes.
• Demonstrated Project Management skills with ability to handle multiple tasks; (Project management degree/diploma/certification would be an advantage).
• Proficiency in systems like MS Projects Minitab Mural would be a plus.
• Change Management.
• Preferred Digital Knowledge.

Additional Information :

• This role is open to multiple locations - India Philippines Romania UK and US.
• Previous expertise in mentoring lean Green Belt projects would be appreciated. The candidate should have:
  • At least 5 lean ideas implemented
  • More than 20 lean ideas mentored
  • At least 1 Green Belt project completed
  • More than 10 Green Belt projects mentored
  • At least 1 Black Belt project completed or in the process of closing his Black Belt certification
• For all the above the candidate should be ready to show case examples while going through the interviewing process.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time