Principal, AI Agent Strategy & Operations
Principal, AI Agent Strategy & Operations
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Job Description
We are on the lookout for a Principal AI Agent Strategy & Operations to join the Vendor team on our journey to always deliver amazing experiences.
As part of our Vendor Team youll be the driving force behind the success of thousands of restaurants shops and local businesses. Your contributions will empower vendors with advanced tools to manage their operations boosting their visibility and reach. Every feature you help build will create growth opportunities for businesses of all sizes strengthening Delivery Heros ecosystem and impact.
You will sit at the intersection of business product and operations ensuring that our AI-powered agents not only work but scale reliably across 60 countries. These agents are designed to support restaurant partners by advising them driving growth and automating key workflows and your job is to make sure this happens at speed and with impact.
This is not a traditional ops role. Were looking for someone with strong business acumen structured thinking and a drive to get things done in ambiguity. You may not have a background in product operations and thats okay. What matters more is your ability to move fast solve tough problems and collaborate across diverse teams.
Design and operationalize scalable processes that support AI agent rollout improvement and adoption across markets
Collaborate with product engineering analytics and market ops teams to turn product vision into execution
Build structured performance evaluation and feedback mechanisms to monitor agent success and uncover friction points
Support go-to-market experimentation and agent tuning initiatives to ensure local success and global consistency
Translate business insights into product recommendations acting as a strategic partner to the product and data leads
Qualifications :
3 years of experience in a fast-paced high-output environment such as management consulting venture capital or a startup / scale-up
Strong problem-solving with the ability to break down ambiguity into clear actionable plans
Solid commercial sense and analytical skills you can connect user outcomes to business results
Execution-focused with a self-starter mindset and comfort in navigating unstructured environments
Great communicator and team collaborator able to align diverse stakeholders and keep momentum
Interest in the evolving field of AI with a curiosity for how technology can drive real-world business transformation
Nice to have:
Experience working with data teams is a plus
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
