Ticketing, Business Lead
Ticketing, Business Lead
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Job Description
The Ticketing Business Lead is responsible for driving operational efficiency and ensuring the successful execution of strategic and fiscal initiatives within the ticketing department. This role acts as a central point of coordination between leadership internal teams external partners and league officials to ensure smooth daily operations and alignment with broader business goals. The ideal candidate combines strong project management skills with excellent communication analytical and technical capabilities.
- Serve as the department function lead overseeing tools such as Adobe department calendars and workload balancing.
- Support Personal Seat License Operations assisting in various project phases from planning to execution.
- Monitor and support project timelines ensuring deadlines and milestones are met.
- Oversee ticketing-related business workflows and settlements.
- Provide rollover support for recurring or seasonal ticketing events and initiatives.
- Collaborate with finance and ticketing teams to ensure timely and accurate settlement reporting.
- Maintain leadership calendars coordinating meetings and key deadlines.
- Support scheduling for internal teams and external stakeholders including league officials and partners.
- Prepare and manage business documents presentations and reports using Microsoft PowerPoint Excel and other documentation tools.
- Document and help track technical and fiscal goals across projects and initiatives.
- Evaluate and recommend technology tools to improve department operations and efficiencies.
- Support system improvements and digital workflow integrations aligned with business needs.
- Liaise with league officials internal departments for ticketing system support.
- Foster and maintain positive working relationships across departments and with external stakeholders.
- Assist in managing budgets and financial planning processes.
- Track expenditures provide variance analysis and support forecasting activities.
Qualifications :
Note: Before reviewing the qualifications listed below we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the Message to the Hiring Manager section of our online application.
- Bachelors degree in Business Administration Operations Sports Management or a related field.
- 4 years of meaningful experience in business operations ticketing or a related role.
- Strong organizational and project management skills.
- Proficiency in Microsoft Office Suite (PowerPoint Excel Outlook) and Adobe tools.
- Experience working with ticketing platforms and CRM systems is a plus.
- Excellent interpersonal and communication skills with the ability to work across multiple teams.
- Ability to handle sensitive information with discretion and professionalism.
Additional Information :
Apply by: July 4 2025
We thank all applicants for their interest however only those selected for an interview will be contacted.
At MLSE we are committed to building an equitable diverse and inclusive organization.
We are an equal opportunity employer and we do not discriminate on the basis of race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age record of offences marital status family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
#LI-DNP
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
