Field Operations Manager
Field Operations Manager
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$ 55000 - 65000
1 Vacancy
Job Description
Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.
Via has partnered with 100 cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager on Vias Transit-as-a-Service (TaaS) Operations team youll be responsible for managing operations using our innovative technology platform. Youll manage daily operations while driving continuous improvement and growth of our services.
**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.**
What Youll Do:
- Ensure operational excellence and an unbelievable customer experience
- Oversee operations in person the business needs may dictate a need for early mornings or evenings at times
- Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Diligently work collaboratively with a broad interdisciplinary team to scale operational processes systems and tools to drive rapid growth
- Analyze interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.
Who You Are:
- A socially perceptive environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
- A self-starter who is comfortable taking on a high level of responsibility
- A driven executor with a track record of end to end ownership of a book of business and a history of hitting KPIs and revenue goals.
- A team-focused individual that takes ownership of their work and pride in their teams success.
- Experienced in project management creating and refining operational processes and customer service. Multi-site management experience is a plus.
- An outgoing and sociable leader; skilled at communicating professionally with partners customers and driver partners from a broad range of backgrounds.
- Willing to wear multiple hats and contribute on projects of all types
- Fluent in English additional languages a plus
- Based in the Kalamazoo Grand Rapids or Lansing area can easily commute to operation
- Experienced in managing (including scheduling) a team is a plus
- Taking initiative and owning new projects
- Comfortable with ambiguity and evolving / adapting as conditions change
- Experienced in managing projects with multiple stakeholders is a plus
- Bachelors degree is a plus
Compensation and Benefits:
- Final salary will be determined by the candidates experience knowledge and skills. Salary reflected does not include equity or variable pay where applicable
- Salary Range: $55000 - $65000
- We are proud to offer a generous and comprehensive benefits package including free medical plans and 401K matching.
Were Via and we build technology that changes the way the world moves. Were driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs healthcare and education. With our best in class suite of products we make transit thrive.
Our teams of world-class engineers data-scientists product managers operations specialists marketers transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012 Via builds solutions to digitize automate and enable data-driven decision making for entire transportation networks; fixed-route buses microtransit paratransit school buses autonomous vehicles and more.
If youre excited to be at the forefront of modernizing the future of transportation are up for solving tough problems and willing to become/already are a transit nerd we are the place for you. Even if your past experience doesnt align perfectly with every qualification in the job description for this role we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride
Via is an equal opportunity employer.
Required Experience:
Manager
Employment Type
Full-Time
