Manager Field Service
Manager Field Service
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$ 90000 - 105000
1 Vacancy
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
People leader who provides guidance and direction to the Field Service Technician group. Manages team efforts to install debug and provide technical maintenance for product and component hardware and software mainly on customer premises. Ensures accurate timely and consistent provision of scheduled inspection cleaning and other services including minor product repairs. Inspects and / or manages inspection of products for correct operation and resolves noted issues and / or escalates according to established procedure. Ensures all service and related support activity is performed according to contracted customer agreements and is delivered in a manner that enhances customer satisfaction.
Responsibilities
- Provides clear and concise direction on a regular basis to Field Service supervisors and teams across multiple locations.
- Identifies recurring trends difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
- Ensures provision of end-to-end support to address identified and potential issues.
- Resolves key issues raised by supervisors and teams referring the most significant and complex to technical colleagues or more senior management.
- Together with Remote Monitoring and Customer Services teams monitors hardware software and equipment availability to identify gaps concerns and other issues with potential business impact.
- Manages procurement-related activity to ensure on time delivery and response to customer requirements.
- Acts as liaison between customers end-users and technical teams.
- Assists supervisors and team members in the determination of appropriate process policies or procedures.
- Establishes overall work processes and priorities.
- Allocates people budgets and resources.
Qualifications
Required Qualifications
- Bachelors Degree or equivalent work experience required.
- Typically has 6-8 years of experience in Field Service and typically 0-2 years leadership experience.
- Fluent business English skills (Written and spoken).
Salary Range: $90000 to 105000. Actual compensation for this role will depend on several factors including your qualifications skills competencies geographic location internal equity and relevant experience. You may also be eligible to participate in a discretionary annual incentive program subject to the rules governing the plan and/or program whereby an award if any may depend on various factors including without limitation individual and organizational performance.
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Required Experience:
Manager
Employment Type
Full-Time
