Project Analyst, Customer Success
Project Analyst, Customer Success
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$ 61000 - 90000
1 Vacancy
Job Description
Job Description:
Join our Team: Project Analyst Customer Success
Join our team at Terex Utilitiesand embark on an exciting opportunity as we seek a skilled and dedicated Project Analyst Customer Successto contribute to the Terex Utilitiesteam in Watertown SD.
At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. Were dedicated to driving quality innovation embracing diversity and creating an environment where everyone feels valued and respected. Were committed to excellence in everything we do and were seeking talented individuals who share our passion and values to join our team.
As a Project Analyst Customer Success at Terex youll play a pivotal role in fostering and maintaining positive experiences and relationships with our customers while guiding new and improved technology advancements to internal and customer facing role involves proactive engagement problem-solving strategic planning report creation data analysis system development and project management to drive customer satisfaction retention and growth.
What youll do
- Develop and guide new customers through the onboarding process ensuring they are equipped to effectively utilize our platforms systems and processes.
- Respond delegate and close customer cases as created by customer queries forms notifications automation and new product cases as applicable
- Create deploy and analyze customer feedback surveys
- Work directly with various departments within organization to deploy process improvement projects gather necessary information for understanding current state customer experience and team member feedback
- Oversee a range of tracking and reporting manage initiatives and data cleansing and drive strategic process enhancements all focused on improving lead follow-up to ensure quick response times and proper handling of all conversations
- Coordinate with vendor liaisons and developers to test integrations and effectiveness lead development customer master data management/cleansingand to select new content focus areas for online presence/expansion
- Use project management and development skills to work with vendors and internal teams on new internal and external system development implementations and integrations
- Develop and execute customer persona profiles aligned with overall business objectives and future customer base
- Identify and address customer concerns or issues providing timely and effective solutions
- Track and analyze customer data through report creation to identify trends and areas of improvement
- Provide and maintain day-to-day support of all relevant business applications and user sign-up including but not limited to: uploading new and relevant news safety bulletins and procedures responding to access requests and removals troubleshooting issues and/or creating IT tickets on issues
- Performs other duties as assigned that support the overall objectives of the position the team and the company
What youll bring
- Bachelors Degree in communication marketing business or Project Management Certification is preferred. Applicable education and experience will be considered.
- Strong verbal and written communication skills
- Experience in customer facing role
- Problem-solving
- Data analysis evaluation and trend reporting
- Ability to create PowerBI reports
- Project management processes
- Development and coding skills preferred
- Experience with Microsoft Suite Vizio Photoshop are preferred
- Customer-centric mindset
- Organization skills and detail-oriented
- Ability to adjust to everchanging environment
The compensation range for this position is $61000 - $90000 annual salary. Pay is based on several factors including but not limited to education work experience certifications etc.
Why join us
- We are a global company and our culture is defined byour Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Check out this video! The Terex purpose
- Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
- Our top priority is creating an inclusive environment where every team member feels safe supported and valued.
- We make a positive impact by providing innovative solutions engaging our people and operating in a sustainable way.
- We are committed to helping team members reach their full potential.
- Through innovation and collaboration our vision remains forward-looking and we aim to be a catalyst for change inspiring others tobuild a better world for generations.
- We offer competitive salaries health insurance (medical dental vision Rx) life insurance accidental death & dismemberment (AD&D) short-term and long-term disability extended leave options paid time off company holidays 401k matching employee stock purchase plan legal assistance wellness programs tuition reimbursement and discount programs.
- For more information on why Terex is a great place to work click on the link - Careers Terex Corporate
This above description is non-exhaustive and there may be additional duties in accordance with the role.
If you are interested in an open position but feel you may not meet all the listed qualifications we still encourage you to apply.
About Terex:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery waste and recycling solutions mobile elevating work platforms (MEWPs) and equipment for the electric utility industry. We design build and support products used in maintenance manufacturing energy minerals and materials management construction waste and recycling and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization and offer complementary digital solutions designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance products that support renewable energy and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America Europe and Asia Pacific and sold worldwide.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting engaging developing and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values Integrity Respect Improvement Servant Leadership Courage and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive supportive non-discriminatory and safe workplace for all team members. To that end we are committed to actively foster a culture where every team member feels valued listened to and appreciated. We are committed to being fair and impartial in our an Equal Opportunity Employer employment decisions are made without regard to race color religion national origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability including disabled veterans you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at.
The Company offers competitive salaries advancement opportunities and a full range of benefits including paid vacation 401(k) medical dental and vision.
Required Experience:
IC
Employment Type
Full-Time
