Call Center Supervisor - PM Shift
Call Center Supervisor - PM Shift
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Call Center Supervisor you will:
- Notify telephone company of switchboard operational difficulties reported by operators.
- Maintain record of incoming and outgoing long distance and tie line calls noting duration and time of calls.
- Compile a phone directory arrange for distribution to designated personnel and keep record of directories distributed.
- Assign switchboard positions.
- Determine work procedures prepare work schedules and expedite workflow.
- Issue written and oral instructions.
- Assign duties and examine work for exactness neatness and compliance to policies and procedures.
- Study and standardize procedures to improve efficiency of subordinates.
- Maintain harmony among workers and resolves grievances.
- Prepare composite reports from individual reports of subordinates.
- Adjust errors and manage complaints.
- Train new team members and keep attendance records.
- Ensure faxes and mail is distributed and handled correctly.
- Conduct a daily audit and trace any questionable phone problems.
Qualifications :
To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.
Requirements
- 1 year previous supervisory experience in call-center environment required.
- Must be able to work weekends and holidays as needed.
- Must be at least 18 years of age and have a valid FL State Drivers License to drive company golf carts.
- Excellent customer service skills to ensure every guest is welcomed and assisted.
- Strong communications skills with the ability to interact with all levels of team members and guests in an attentive courteous and service-oriented manner.
- Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check drug test and prove eligibility to work in the United States.
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
