Administrator - Debt Consolidation
Administrator - Debt Consolidation
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1 Vacancy
Job Description
We are looking for a General Administrator to join our ReFi debt consolidation and distribution team. Reporting into the Head of Payment Strategies (REFI) you will speaking to customers and creditors (inbound and outbound calls) in addition to providing administrative support on debt consolidation
Responsibilities will include:
- Daily monitoring of incoming payments
- You will prepare reconciliations and deal with transactional anomalies
- Meeting daily KPIs
- You will work with external underwriting teams to assist lenders with transactional processes
- Analyse client information by exception and assessing accuracy of data supplied
- Contact clients for additional information
- Manage incoming phone calls from clients
- Instruct payment processes in a timely manner
- Manage and escalate complaints
- Provide transactional and lead volume reporting
- Generate usage invoices
You will be required to come into the Nottingham office twice a week
Qualifications :
- Administrative experience including calling customers
- Ability to utilise appropriate computer packages required including Microsoft Excel (can maintain complex spreadsheets).
- Good written and numeracy skills.
- Ability to utilise Confirmation of Payee and other validation tools
- Awareness of regulatory compliance surrounding payments.
- Excellent telephone manner and customer skills combined with being detail orientated.
- Able to carry out processes independently and to a high standardBuild internal and external relationships
Additional Information :
Benefits package includes:
- Hybrid and flexible working.
- Great compensation package and discretionary bonus plan
- Core benefits include pension bupa healthcare sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Grade: F/EB10
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
