Service Associate - Food Runner

Shangri-La Toronto

With creativity personal commitment and an emotional sense of true hospitality make the most positive impact on guest experiences in the Restaurant through consistent application of Shangri-Las core practices; maximizing Colleague Guest and Owner satisfaction.

Primary Responsibilities:

• Demonstrate a high level of integrity provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• As a true service Ambassador meet service expectations proactively promptly professionally with genuine care to attention detail and efficiency.
• Actively demonstrate teamwork safe work practices open communication accuracy in transactions respect sincerity helpfulness courtesy and humility.
• Ensure compliance to all hotel policies standards and core practices
• As part of the Food & Beverage team ensures quality service to guests with emphasis on cleanliness efficiency accuracy professionalism and courtesy at all times.
• Remove soiled dishes linen silverware and restore/replenish settings.
• Polish all glassware and related tableware used in food service.
• Maintain positive internal and external relationships familiarity with local venues attractions restaurants events and Shangri-La hospitality standards.
• Monitor and ensure smooth operations of appointed section check for quality and cleanliness to designated F&B standards for all items.
• Participate on opening/closings setups and breakdowns and ensure overall room ambiance cleanliness appropriate setting and presentation.
• Apply the necessary precautions with regards to food safety and hygiene standards.
• Provide assistance to other F&B colleagues when needed and undertake other ad hoc related responsibilities as required.

The following is considered mandatory for this position:

• Functional knowledge Passion for food and strives to exceed expectations for service excellence with demonstrated understanding of international fine dining wine beverage and service standards commensurate of the leading hotels in the world.
• Customer Service Excellence Exceptional service style genuinely warm presence friendly sincere nature drive for service excellence internally proud outwardly gracious and humble.
• Internal Service appreciation that internal customers (i.e. Cooks) are considered strategic partners.
• Communication Excellent communication and social skills 100% fluency in English with impeccable standards of hygiene and grooming.
• Safety Focus Demonstrates safe work practices and looks for ways to minimize workplace injuries
• Decision making Able to prioritize making prompt fair and reasonable decisions.
• Problem solving Adept at juggling multiple needs calmly respectfully creatively and successfully resolve problems as required.
• Emotional maturity Interacts with others in a respectful manner with demonstrated qualities of sincerity helpfulness courtesy and humility.
• Ethical and professional conduct Fulfills responsibilities with highest integrity.
• Technology proficiency Operates and maintains all departmental equipment fully competent with POS.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act 2005 and will provide reasonable accommodation in the application and interview process for this position upon request.

Other Requirements:

• Minimum 2 years previous work experience in a similar capacity ideally in a world-class luxury hotel brand.
• Previous fine dining or luxury level service knowledge and training an asset.
• Flexibility in schedule and availability on weekdays weekends and/or holidays is required.
• Current Smart Serve certification
• Must be eligible to work in Canada