Support Analyst - Retail & Merchandising Systems - Support Services Global Support Centre
Support Analyst - Retail & Merchandising Systems - Support Services Global Support Centre
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Job Description
ABOUT US
Were a global fashion and lifestyle brand that empowers people to look feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. Were restless its what fuels our fire and sparks our big ideas. Were optimistic having an open mind means anything is possible. Were better together join our world and lets do good things together.
ABOUT THE ROLE
We have an opportunity for an I.T guru to join our team as a Support Analyst on an 8 month MAT leave contract with a focus on our Retail & Merchandising systems. You will be responsible for supporting our Retail & Merchandising projects to ensure smooth system updates and changes. The role will require you to perform analysis and triage of incidents to ensure that we are providing solutions that assist people to perform at their best. We are customer focused at COG and we expect the same from our tech team too.
SKILLS AND EXPERIENCE
Relevant degree / Diploma qualification in I.T
Minimum 12 months in a 2nd line support role
Experience supporting Retail & Merchandising solutions
Experience / Knowledge of RMS/SMS is an advantage
Previous experience that demonstrates analytical and problem-solving skills
Some SQL experience would be favourable
Proven ability to show empathy when solving problems
Possesses a logical mindset perhaps from a software development background
Has held previous roles that require a high level of trust
OUR CULTURE
To describe COTTON:ON in six words is easy; optimistic passionate real energetic collaborative and most importantly ethical. Our team members are a passionate group of people committed to making a real difference in peoples lives through our philanthropic arm the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch from our backyard to the world.
BENEFITS
We are committed to personal and professional development which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
50% team member discount off all brands (excl. Ceres Life which is 30% off)
A world class office with a state-of-the-art Wellness Centre featuring spa therapists holistic health experts and free fitness classes (think reformer Pilates classes personal training sessions yoga studio spin room and run club!)
A brand-new childcare centre onsite incredible facilities indoor and outdoor play areas subsidised cost and your kids are right next door!
The Beckley our in-house caf with chef prepared healthy meals coffee and snacks. You can also grab a nutritious take home meal taking the stress out of dinner time.
Flexible working enabling you to find the right working rhythm to be at your best.
Competitive salary packaging ensuring we are constantly benchmarking to industry.
On-site concierge let us help you get your life sorted with dry cleaning car wash and more.
An Employee Assistance Program for you and your family.
Returning from maternity leave (or primary carer parental leave) Work part-time and get paid full-time for 2 months all part of supporting you during your transition back to work.
Team mingle celebrations speakers series surprise and delight moments the magic happens when we get together.
Do you have a dog Bring them into the office. We love them!
At Cotton On we are focused on building a culture centred in belonging and we are committed to creating workplaces where each individual can show up as their whole self having an equal opportunity to succeed with us.
We are proud of our diverse global workforce of 20000 team members from countless nationalities and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process please contact us at so we may support you in completing the job application process.
Required Experience:
Exec
Employment Type
Full-Time
