Loan Sales Delivery Manager
Loan Sales Delivery Manager
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Job Description
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team
Upstarts Home Lending Operations team is dedicated to delivering fast high-quality service through efficient and scalable processes. We aim to create a seamless customer experience while driving operational excellence across all touchpoints. Our team supports critical moments in the loan lifecycle and plays a key role in continuous improvement compliance and customer satisfaction.
As the Loan Sales Delivery Manager at Upstart you will lead our loan sales operations across core areas: sales preparation execution quality and post-sale activities including any remediations and cures. You will develop and own end-to-end processes that ensure our loans are ready for market meet investor and regulatory requirements and are seamlessly transferred post-sale. Youll drive team productivity build scalable infrastructure and act as a thought partner to cross-functional teams including Capital Markets Legal Servicing and Compliance.
Youll be both a hands-on leader and a strategic operatoranalyzing pipeline health managing critical stakeholder relationships and developing frameworks that scale with business growth.
Position Location - This role is available in the following locations: Remote
Time Zone Requirements - This team operates on the East/West Coast time zones.
In-Office requirements. You will be required to travel once a quarter for business onsites.
Travel Requirements - As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How youll make an impact:
- Own and continuously improve the full loan sales operational lifecycle: prep execution post-sale follow-up and exception handling.
- Identify and resolve complex quality or compliance issues using root cause analysis and structured problem solving.
- Establish and maintain robust controls and metrics for team performance execution accuracy and investor readiness.
- Design processes and tools that support cross-functional visibility into the sales pipeline and execution timelines.
- Manage a team responsible for operational loan sale tasks offering coaching feedback and performance development.
- Collaborate closely with internal teams such as Capital Markets Engineering Servicing Compliance and Legal to deliver loan sales that meet investor requirements.
- Proactively identify risks or operational bottlenecks and implement process enhancements before issues arise.
- Represent Operations in key cross-functional forums and drive alignment around complex or high-risk initiatives.
- Plan multiple quarters ahead to ensure scalable growth and mitigate downstream impacts of upstream changes.
- Build a culture of ownership accountability and continuous improvement.
What were looking for:
- Minimum qualifications:
- 3 years of experience in mortgage operations post-close loan delivery or secondary market operations.
- Working knowledge of mortgage documents (e.g. Note Final CD Title Loan Application) and investor eligibility requirements.
- High attention to detail and consistency; able to spot discrepancies and follow up to resolution.
- Self-starter with strong organization skills and the ability to manage time-sensitive workflows with limited oversight.
- Experience with LOS platforms and investor portals (e.g. Fannie Mae Freddie Mac Redwood or similar).
- Preferred qualifications:
- Familiarity with agency and non-agency loan sale requirements (FNMA FHLMC aggregators).
- Prior experience with loan sale tracking reporting tools or audit responses.
- Understanding of capital markets timelines and the downstream impact of post-close operations.
- NMLS license is a plus.
- Previous background in underwriting or post-close audit is helpful.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
#LI-REMOTE
#LI-Associate
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate on a bi-weekly basis and are eligible to receive overtime pay for any hours worked over 40 in a work week or over 8 in a work day if required by state law.
At Upstart your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Manager
Employment Type
Full Time
Key Skills
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