Patient Access Engagement Specialist
Patient Access Engagement Specialist
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1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship development leadership more
9am - 6:00p / Full Time / 40hrs
Description
JOB REQUIREMENTS:
- Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
- Answer inbound calls in high volume call center environment.
- Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
- Enters all patient demographic medical and financial information accurately into Epic scheduling system.
- Maintain basic understanding of insurance pre-certification and referrals.
- Performs scheduling functions in accordance with policies and procedures.
- Responsible for the scheduling rescheduling and cancellation of all outpatient and procedures These services include but not limited to: radiology laboratory cardiopulmonary sleep center rehab services outpatient services and dietitian services.
MINIMUM QUALIFICATIONS:
- Minimum 6 months of medical office experience scheduling environment or call center required.
- AS/BS degree in Business Administration Healthcare or medical office experience scheduling environment or call center is preferred.
- Preferred scheduling knowledge in various specialties including mammography and bone density.
ADDITIONAL REQUIREMENTS:
- Previous experience in imaging scheduling including but not limited to ultrasound general diagnostic and MRI is preferred.
- Applicants must maintain quality scores requirements and adhere to scheduling guidelines.
- Experience in registration aspects is also preferred along with the ability to navigate multiple applications effectively.
- Strong computer writing and customer service skills are essential.
- Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role ensuring patient satisfaction.
- Additionally applicants may be required to work various scheduled hours/shifts including evenings nights weekends and holidays to support the needs of the operations to ensure excellent patient care.
PHYSICAL REQUIREMENTS: (Medium/Max 25lbs): up to 25 lbs 0-33% of the work day (occasionally); 11-25 lbs 34-66% of the workday (frequently); 01-10 lbs 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work ta
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
