Network Engineer, Associate
Network Engineer, Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To be fully considered for this position all candidates at the time of submission must provide the following documents that clearly provides proof of education and relevant experience
- A complete and accurate GSU application
- Resume
- Three professional references. One must be a current or former supervisor.
Minimum Hiring Qualifications:
Bachelors degree and one year related experience; or a combination of education and related experience.
Preferred Hiring Qualifications:
Preference may be given to applicants who in addition to meeting the Minimum Qualifications possess the following:
- Preferred Certification(s): CCNA Network
- Knowledge of ticketing systems such as ServiceNow
- Demonstrated customer service skills
- Strong communication skills with the demonstrated ability to explain complex technical concepts to non-technical audiences.
- Knowledge of network security practices and compliance standards.
Network Engineer Associate
Georgia State University
Instructional Innovation and Technology
Network and Telecommunication Services
Why Work at Georgia State University (GSU)
Georgia State University (GSU) is recognized as one of the top 5 most innovative universities by U.S. News & World Report (2025). As a thriving research institution GSU offers a challenging and collaborative intellectual environment for its staff faculty graduate students and postdoctoral fellows. Join us in our endeavors to drive digital transformation in higher education and make a meaningful impact on our community.
What Makes GSU a Great Place to Work
- Generous benefits including health dental vision tuition assistance and retirement plans.
- A flexible work environment that supports work-life balance.
- A knowledge-sharing organization that collaborates with various partners.
What Makes the Instructional Innovation and Technology Division a Great Place to Work
Instructional Innovation and Technology is the place to work if you desire to inspire support and enable innovation to advance learning student success research and economic impact.
- Professional development opportunities to advance your career.
- The chance to work with cutting-edge technology.
- A compassionate team that values collaboration and creativity.
- A sense of purpose and accomplishment in our work.
Position Overview:
Georgia State Universitys Instructional Innovation and Technology (IIT) division is seeking a skilled professional to join our vibrant and growing team as a Network Engineer Associate. Under the general supervision of the Assistant Director Network Engineering and limited direction from Network Engineering Leads this position provides technical assistance for network infrastructure failures identified by monitoring tools or inspections. The Network Engineer Associate will also resolve incidents or requests assigned via the current ticketing system including but not limited to telephony network infrastructure switches routers firewalls wireless VPN and more. The position does require interaction with customers.
Key Responsibilities:
The scope of responsibilities for this position will include but is not limited to the following essential duties:
- Network Design and Implementation:
- Assist in the design installation configuration and management of campus network infrastructure hardware and software following industry best practices IIT Board of Regents and vendor recommendations.
- Diagnostics and Problem Resolution:
- Provide Level I & II diagnostics and problem fault isolation for network infrastructure including switches routers firewalls gateways UPS VOIP data center equipment management devices and monitoring tools to minimize downtime and ensure optimal performance.
- Security and Compliance:
- Work with the Information Security team to ensure compliance with university policies and industry standards for network security as we identify track and mitigate security issues within the network. This includes deactivation of network systems and users with security issues.
- Customer Service and Support:
- Deliver exceptional customer service to the university community including faculty staff students vendors and others.
- Respond to and resolve incidents or requests assigned via the ticketing system ensuring timely and effective solutions.
- Documentation and Knowledge Sharing:
- Create and maintain documentation for repetitive tasks network system interconnections configurations and processes.
- Update the knowledge base with new procedures and best practices to facilitate cross-training and knowledge sharing within the team.
- Infrastructure and Systems Monitoring:
- Monitor network infrastructure and systems daily including environmental monitoring.
- Support data center facilities management including floor/rack space power cooling capacity planning hosting and materials management.
- Asset Management:
- Perform asset management for all GSU IIT network engineering hardware includes organizing items for surplus conducting RMA with vendors and tracking hardware from commissioning to decommissioning.
- Maintain and update the internal asset management database.
- After-Hours Support:
- Provide after-hours technical support as needed to include recovery support and services for the campus-wide network and centrally managed platform systems.
- Anticipate and respond to emergent situations to ensure the continuity of network services.
- Professional Development:
- Participate in professional development opportunities to stay current with the latest network technologies and best practices.
- Contribute to a collaborative and innovative work environment by sharing knowledge and expertise with team members.
- Additional Duties:
- Complete other duties as assigned by the Assistant Director Network Engineering or Network Engineer Leads.
Application Deadline: Applications must be submitted by July 17 2025 (subject to change without notice).
Required Experience:
IC
Employment Type
Full Time
